Technical Trainer jobs in Raleigh, NC

Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to join us!

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole

• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements

• Deliver technical training to our customers, prospects, partners, and internal Qualys employees

• Produce high-quality technical courseware - presentations, videos, labs

• Contribute to the success of our online and self-paced training

• Manage training events - onsite and virtual classroom via WebEx/Zoom

• Provide product support and assist students with technical and business-related issues

• Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training

• Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.

• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses

• Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

• BSc/MSc degree or equivalent experience in Computer Science or related engineering field

• Excellent written and oral communication skills in English

• Multilingual a strong plus

• Must have previous experience in designing and developing materials and writing assessments for technical training

• Must have previous experience as a Technical Trainer

• Must have experience with Cybersecurity

• Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

• Experienced in building complex virtual environments

• Experience in creating/modifying custom scripts

• Experienced in working across multiple geographic regions

• Excellent oral presentation, written communication skills

• Ability to execute several parallel tasks and prioritize appropriately

• Ability to adapt to recent technologies and learn quickly.

• 5 years of experience in delivering training, both in-person and remotely

• Received training certifications as Qualys Certified Specialist within the past year preferred.

• Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform

• Understanding of Containers/Docker

• Ability to adapt to recent technologies and learn quickly.

• Must be based in Raleigh

Desirable

• Knowledge and/or experience using Qualys products

• Experience in certification delivery, as part of an education program

• Ability to understand the impact of decisions on other areas of the business

• Familiarity with external PCI scanning requirements

• Understanding of compliance standards such as CIS, NIST, etc

• Experienced in creating/modifying custom scripts

• Experience with Adult learning theory

• Experience with instructional design models

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus.