Technical Trainer, Sr. jobs in Clearwater, FL

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

Position Duties:

• Directs the activities of customers, Verifone authorized service companies, and/or employee training in the operation, installation, and maintenance of company products.
• Plans course design and support documentation.
• Conducts technical training courses for customers, Verifone authorized service companies, and/or employees in the use of complex situations for multiple products.
• Interacts with customer, Verifone authorized service companies, third party trainers, and functional organizations to develop specifications for content of courses.
• Works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.
• Instructs participants in both classroom lectures and laboratory sessions.
• Follows up to determine applicability of course material.
• Creates Internet based training programs including design of graphics and templates, building HTML backing & voices modules.
• Manages training relationship with partner company remote training staff.
• Manages existing curriculums offered by Verifone
• Works in live field environments with certified technicians on Verifone hardware/software
• Travel may be required up to 25%; candidates must be able to travel on limited notice
• Candidate must be able to lift 40lbs
• Candidate must possess a valid US driver license
• Candidate must pass background screening, including credit and criminal history

Skills and Experience we desire

• BA/BS preferred or relevant experience
• Prefer overall experience of 5 years in payments industry, preferably POS/payment technology specific.
• Ability to work unsupervised for long periods of time including travelling while managing programs
• Must be able to demonstrate strong functional knowledge of MS Office products
• Ability to manage and prioritize multiple product/ projects while working under heavy time constraints
• Ability to analyze new products and design curriculums appropriate for the level at which the information is delivered
• Ability to demonstrate intermediate networking knowledge required
• Excellent technical comprehension skills
• Excellent verbal and written communication skills including audio recording
• Ability to work in a distributed team structure that includes shared development responsibilities
• Prefer experience with Adobe Dreamweaver, Articulate Studio, Articulate Storyline, Adobe Captivate, Adobe Acrobat, Adobe Photoshop, SharePoint

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.