Technical Trainer, Sr. jobs in Waterloo, IA

Position: Trainer I, Technical Operations

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! 

Position Overview:
Responsible for all duties relating to training of new employees and existing staff.

Company Benefits:  

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as:

• Health, vision, and dental insurance!  
• Education Enrichment up to $5,000 per year for qualified employees!
• 401(k) with generous company match!
• Paid vacation, holidays and flex paid time off! 
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!  
• Training and professional development! 
• Employee Wellness Program! 

Position Responsibilities:

• Conduct effective and engaging in-person and virtual performance-based technical and non-technical training programs to incorporate business strategies, competencies, and professional developmental needs.
• Analyze specific employee results based on training programs.
• Partner with system personnel and management regarding various needs and training revisions.
• Provide feedback to learners and their managers. Use this evaluation and feedback to upgrade materials.
• Responsible for the instruction of all required Building Blocks courses in the training program including installation, troubleshooting, demonstration of proper ladder usage, safety procedures, basic CATV theory, proprietary software, soft skills, sales/retention of Mediacom products and services, etc.
• Must be able to perform and demonstrate correct ladder and pole climbing techniques (including gaffing) and can work at varying heights.
• Perform and demonstrate the ability to build strand, lash coaxial and fiber optic cables, set bonds, build risers, and do pole transfers.
• Perform and demonstrate the ability to splice active plant with AC, splice and activate new HFC and Fiber Optic plant, and understand system prints.
• Responsible for training all aspects of safety.
• Supervise employees during training sessions by tracking attendance, controlling behavior and documenting performance and development needs.
• Administer learning schedules, calendar, exams and maintain participant test scores and evaluations in the learning management system.
• Responsible for the outstanding appearance and maintenance of the training facilities including classroom and outside installation practice / lab areas.
• Communicate and work with other department leadership and staff trainers, as needed.
• Strenuous physical activity will be required for the frequent handling of heavy objects (approximately 50-100 lbs.) and materials or heavy hand tools.  It will be necessary to transport these objects to/from the classroom and demonstrate proper use.
• Keep inventory of training manuals and materials.
• Perform technician field ride along on a regular basis.
• Attend technician tailgate meetings.
• Other duties as assigned or required.  

Position Requirements:

• High school diploma or GED required. Associates degree in Electronics preferred.
• Minimum of 5 to 8 years of experience in all aspects of Cable TV. (Will consider less years of experience for internal candidates)
• Prior experience in training and/or conducting presentations is preferred .
• Ability to bring information, knowledge and experience together in a logical format and train it in a classroom environment.
• Proficient with Microsoft Office; including Word, Excel, PowerPoint and Publisher.
• Detail oriented, strong organizational and follow-through skills are required.
• Outstanding written and verbal communication skills with the ability to work in a fast-paced environment.
• Thorough knowledge and understanding of Mediacom products, services, infrastructure and programs.
• Ability to work flexible hours including evenings, weekends and overtime, as required.
• Ability to travel up to 50% to meet the needs of training requests, including by air .
• Valid Driver’s License with good driving record.
  

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. 

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.   

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