Technical Trainer, Sr. jobs in Windham, ME

Technical Trainer, Sr. creates and conducts technical training programs. Determines training objectives. Being a Technical Trainer, Sr. writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Additionally, Technical Trainer, Sr. administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to an manager. The Technical Trainer, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Trainer, Sr. typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Technical Support Engineer, Microsoft
  • DocuSign
  • Southport, ME FULL_TIME
  • Company Overview

    DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

    What you'll do

    The Senior Technical Support Engineer is a customer advisor and the internal voice for our customer base within a highly technical area of the DocuSign Agreement Cloud. The expert will both have the accountability and responsibility to deliver on our customers’ needs. This role is the technical subject matter expert between customers and all functional areas within DocuSign to resolve technical support inquiries regarding DocuSign for Microsoft integrations/services. Working with resources across DocuSign, the Expert expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.

     

    This position is an individual contributor role reporting to the Manager, Technical Support. 

     

    Responsibility

    • Provide exceptional technical support for the DocuSign Agreement Cloud (DAC), Microsoft services, and other associated services
    • Manage escalated cases of incoming support channels to troubleshoot issues customers face when using DocuSign products, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
    • Own customer issues to engineering, interface to resolve technical bugs, and influence the development roadmap
    • Use broad technical product expertise within DAC areas to help customers increase adoption
    • Utilize support tools and resources necessary to get the job done, including Salesforce, Jira, DocuSign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling
    • Proactively identify improvements to the product, identify bugs, and otherwise determine high-impact opportunities to enhance the customer experience for Microsoft services
    • Promote DocuSign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
    • Partner with non-delivery teams to identify needs and develop product training
    • Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment on plans
    • Meet and exceed DocuSign Customer Support service level goals for areas of DAC expertise

    Job Designation

    Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

     

    Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

    What you bring

    Basic

    • Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline
    • 5 years of SaaS network troubleshooting experience in a Technical Support or Network Operations Center (NOC) capacity
    • Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
    • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
    • Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
    • Effective communication skills, with audiences that include customers, peers, and occasional executive presence
    • Experience with Microsoft SharePoint (on-prem and SaaS), Dynamics, Power Automate, and Logic Apps
    • Microsoft System Administration work experience
    • Windows PowerShell scripting work experience
    • DocuSign organization administration work experience

    Preferred

    • Subject Matter Expert for multiple disciplines across DocuSign technologies
    • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
    • Familiarity with DocuSign Contract Lifecycle Management workflows and architecture
    • Experience troubleshooting embedded signing and sending, as well as DocuSign On-demand Signature Service and DocuSign Central data replication scenarios
    • 2 years’ experience as a Support Expert specializing in DocuSign technologies
    • Master of Science degree in a Computer Science, Engineering, or related technical discipline
    • Knowledge of web services, SDKs, REST, and SOAP APIs
    • Mastery of troubleshooting regular expressions, debugging code, or complex data validation rules
    • Domain expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and OAuth
    • Expertise in analyzing and troubleshooting DocuSign internal logging tools
    • Excellent independent work and problem-solving attitude in a constantly changing and frequently ambiguous environment
    • Microsoft certifications
    • Professional experience within relevant industries for which DocuSign provides solutions

    Life at DocuSign

    Working here

    DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

     

    We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

     

    Accommodation

    DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.  

     

    If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

     

    Applicant and Candidate Privacy Notice

  • 21 Days Ago

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Sr. Field Service Tech - Portland, ME (Remote)
  • Signode -Sr. Field Service Tech
  • Portland, ME FULL_TIME
  • Sr. Field Service Tech - Portland, ME (Remote) Apply Now Description/Job Summary Compensation:$35.50 - $42.75/hourly based on experience and backgroundBenefits:Signode offers a comprehensive benefits ...
  • 13 Days Ago

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Forklift Operations Supervisor
  • Technical Associates
  • Auburn, ME OTHER
  • Overview Candidate needed to function as the Supervisor for Forklift Operators. The position is based at a local l manufacturing plant. The supervisor will be responsible for managing employees workin...
  • 23 Days Ago

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Forklift Operator
  • Technical Associates
  • Auburn, ME OTHER
  • Overview We are seeking Certified Forklift Operators who will be working onsite at an industrial plant/industrial warehouse. This position will be working 12-hour shifts on a 2-2-3 rotating schedule. ...
  • 23 Days Ago

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CTE Career Trades Teacher - LRTC
  • Lewiston Regional Technical Center
  • Lewiston, ME FULL_TIME
  • SUMMARY: To help students learn subject matter and skills that will contribute to their development as mature, able, and responsible men and women. Salary starting at $40,500 ESSENTIAL DUTIES AND RESP...
  • 19 Days Ago

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Student Success Advisor
  • Northeast Technical Institute
  • Scarborough, ME FULL_TIME
  • Do you take pride in being persuasive while being caring and passionate about helping others succeed? The Student Success Advisor is responsible for providing a welcoming environment for students and ...
  • 1 Day Ago

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0 Technical Trainer, Sr. jobs found in Windham, ME area

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Chief Application Architect
  • L.L.Bean
  • Freeport, ME
  • We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come jo...
  • 3/29/2024 12:00:00 AM

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Desktop Support Specialist
  • RLC Engineering, PLLC
  • South Portland, ME
  • Applies technical knowledge to assist internal and remote users with computer problems. The Helpdesk Support Specialist ...
  • 3/28/2024 12:00:00 AM

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Data Protection Platform Engineering Manager
  • Retail Business Services
  • Scarborough, ME
  • Address: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: Infrastructure - Hosting (5118680) Retail Business Services...
  • 3/27/2024 12:00:00 AM

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Project Manager – Building Automation
  • Johnson Controls International
  • Westbrook, ME
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/27/2024 12:00:00 AM

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Distinguished Engineer - Solutions Architect
  • Capital One
  • Portland, ME
  • Center 3 (19075), United States of America, McLean, Virginia Distinguished Engineer - Solutions Architect Distinguished ...
  • 3/25/2024 12:00:00 AM

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Chief Application Architect
  • L.L.Bean
  • Yarmouth, ME
  • We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come jo...
  • 3/24/2024 12:00:00 AM

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Chief Application Architect
  • L.L.Bean
  • Brunswick, ME
  • We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come jo...
  • 3/24/2024 12:00:00 AM

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Chief Application Architect
  • L.L.Bean
  • Freeport, ME
  • We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come jo...
  • 3/24/2024 12:00:00 AM

Windham is a town in Cumberland County, Maine, United States. The population was 17,001 at the 2010 census. It includes the villages of South Windham and North Windham. It is part of the Portland–South Portland–Biddeford, Maine Metropolitan Statistical Area. According to the United States Census Bureau, the town has a total area of 50.15 square miles (129.89 km2), of which 46.56 square miles (120.59 km2) is land and 3.59 square miles (9.30 km2) is water. Located beside Sebago Lake, Windham is drained by the Pleasant River and the Presumpscot River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Trainer, Sr. jobs
$86,374 to $110,981
Windham, Maine area prices
were up 1.6% from a year ago