Technical Training Manager jobs in Raleigh, NC

Who are we? 
Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers' facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

TSS’ Training team is a critical support service enabling TSS’ success. To ensure quality of service for our customer base performing lifesaving and life-changing work, TSS’ Training Department provides customized training for our Field Service Technicians. As a Training and Technical Manager, you will facilitate the advancement of employees while supporting our quality of service. 

The Training and Technical Manager will be responsible for maintaining the efficiency and success of TSS’ Training department by providing both training and technical assistance for all regional operations teams. As a Training and Technical Manager, you will be instrumental in providing both education and development of both current and future TSS staff. 

What will you do?

• Deliver pre-defined training content. 
• Assist in the creation of new training material/content. 
• Ensure that existing training material/content is current. 
• Maintain training center to facilitate both current and future training needs. 
• Serve as a Subject Matter Expert (SME) on specified technology when requested. 
• Assist in the development of new procedures/technology/training methodologies. 
• Create and manage training work orders, events, and rosters in TSS Software.
• Reviewing training class outputs and communicating results to appropriate personnel, including quiz results, and classroom reviews. 
• Purchase required materials for training classes/centers. 
• Travel to other TSS Regional Offices to provide in-person training when required.  
• Other duties as assigned. 

How will you get rewarded?

TSS offers competitive salaries and a wide range of benefits:

• Salary range of $62,000 - $129,000 annually
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. Bachelor’s degree preferred.  
• Requires ~2 years of customer service experience. 
• Requires ~3 years of field service experience. 
• Requires relevant administration experience. 
• NSF Biosafety Cabinet Field Certifier Enhanced Accreditation (Preferred) 
• CETA CNBT-SCF Accreditation (Preferred) 
• A combination of education, training and related experience may meet requirements. 

Knowledge, Skills and Abilities

• Excellent communication and relationship-building skills.
• Experience with Service Manager and eData software. 
• Experience with the Microsoft Office suite. 
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services. 
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills. 
• Highly effective verbal and written communication skills. 
• Knowledge of basic math including geometry and algebra.  
• Valid driver’s license and good driving record. 

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.