Technical Writer jobs in Champaign, IL

Company Overview:

Southern Tire Mart is your source for America's favorite quality brands. At locations throughout the southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!

Job Overview: Shift 2:00PM-10:00PM

A Service Writer is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers, informing them about the types of services their shop offers, updating customers on the progress of their vehicle repairs, offering free vehicle road ready inspections, and processing customer transactions upon completion of their vehicle repairs. This position requires being friendly and hospitable to all customers who come through the door to provide the optimal customer experience to represent the Southern Tire Mart brand.

Responsibilities:

· Interact with customers, listen to their questions and provide timely responses.

· Educate clients about Southern Tire Mart products, services and offers.

· Provide hospitality to customers throughout entire experience at the store.

· Provide road ready safety checks on vehicles.

· Effectively communicate with service technicians to streamline operations.

· Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.

· Order products that are needed to fulfil customer needs from wholesale or 3rd party vendors.

· Serve as a customer relationship manager.

· Serve as a link between customers and different departments in the organization.

Skills / Education:

· Retail sales, tire service, front desk experience preferred but not required.

· High School diploma or GED

• 10 key calculator skills

· Excellent communication and customer service skills

· Tech savvy (computer/tablets) for point of sale system and ordering.

Benefits:

· 401K

· 401K Matching

· Health Insurance

· Dental Insurance

· Life Insurance

· Vision Insurance

· Paid Time Off

More Reasons to Love Southern Tire Mart:

· #1 North America Commercial Tire Dealer since 2012

· #1 Truck Retreader in North American since 2007

· #1 Commercial Tire Dealer in the US since 2008

· Best in class service on America's favorite passenger tire brand

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Ability to Relocate:

• Oakwood, IL 61858: Relocate before starting work (Required)

Work Location: In person