Technical Writing Supervisor supervises the daily activities of technical writers. Ensures standard documentation methods are followed by staff. Being a Technical Writing Supervisor provides guidance on writing complex technical documentations. Requires a bachelor's degree. Additionally, Technical Writing Supervisor typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
About us
Ricoh is a large business in Asheville, NC. We are agile, professional and collaborative.
Our work environment includes:
Overview:
The Print Services Specialist is responsible for the daily support, service, repair and availability of our managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets.
Duties:
- Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment.
- Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.
- Responsible for the accurate management and maintenance of their parts, supply, and asset inventories.
- Demonstrates technical expertise and good customer relation skills.
- Replenishes and replaces consumables and supplies for devices at assigned locations.
- May travel between customer's buildings and locations within a specified geographic area
- Performs other duties as assigned.
Qualifications:
- High School Diploma (or equivalent) with additional education preferred
- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
- Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
- IT Help Desk Support experience (application - hardware support) preferred.
We offer competitive compensation based on experience and qualifications. This is a full-time position with opportunities for career growth within our organization. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers, we would love to hear from you.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Compensation package:
Experience level:
Application Question(s):
Work Location: In person
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