Technical Writing Supervisor supervises the daily activities of technical writers. Ensures standard documentation methods are followed by staff. Being a Technical Writing Supervisor provides guidance on writing complex technical documentations. Requires a bachelor's degree. Additionally, Technical Writing Supervisor typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Manager, Technical Writing
Team Description
Customer Education at Pendo includes product documentation, training available on Pendo Academy, user groups, and our discussion forums. We’re currently looking to fill a manager of technical writing position. This is a player/coach role; the manager will lead the team while also being responsible for the doc set of one or more product areas. The ideal candidate is an experienced technical writer, supportive people manager, strong multi-tasker, and skilled editor. The role reports to the Senior Director of Customer Education.
The Technical Writing team is responsible for keeping Knowledge Base articles current and accurate, and collaborating with Engineering and Support to maintain developer documentation. Each team member is assigned to areas of the product, for which they maintain the doc sets, writing articles for releases, UX microcopy, and release notes.
Role Responsibilities
Minimum Qualifications
Preferred Qualifications
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers—a simple way to understand and tackle what truly drives product success. Our core purpose is to elevate the world’s experience with software.
Come join a fast-growing startup, supported by Battery Ventures, Spark Capital, Meritech, and Sapphire Ventures. You’ll work with committed colleagues who live our core values and partner well day in and day out to solve hard problems.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities, and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in:
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
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