Technology Research Manager jobs in Albany, NY

Kathy M. Sheehan Office of Human Resources Albany City Hall

Mayor Tatiana Diaz, Director 24 Eagle Street, Rm 301
(p) 518-434-5049

(f) 518-434-5269

Notice of Job Opening

Position: Information Technology Manager

Applicants must meet the requirements outlined in the enclosed job

description.

PLEASE NOTE: This position is in the competitive class and will be

filled on a provisional basis pending the outcome of the civil service

examination.

Department: Information Technology

Number of Vacancies
1

to be filled:

$63,000 - $94,500 Annually
Rate of Pay:

Commensurate with qualifications and experience

Schedule: 37.5 hours/week

Application Deadline: Until Filled

All applicants must submit an application online via jobs.albanyny.gov

to be considered for the job opening.

Residency Requirement: YES

Per City Code § 62-1, all individuals hired by the City of Albany

municipal government must be or become residents of the City of

Albany within 180 days of hire. Failure to move into the City shall be

deemed a voluntary resignation.

The City of Albany is an Equal Opportunity /Affirmative Action Employer.

Posted on Thursday, January 18, 2024

City of Albany Municipal Civil Service Commission

Classification: Competitive

Issued: 12-04-2023

INFORMATION TECHNOLOGY MANAGER

DISTINGUISHING FEATURES OF THE CLASS: The incumbent is responsible for the

coordination of technology projects, managing the technology staff, coordination of research and

development, and working with administrative staff to identify, recommend, develop, implement,

and support cost-effective technology solutions. The incumbent will also supervise the

maintenance and operation of computer software and hardware. Work is performed under the

general supervision of the Chief Information Technology Officer or his/her designee.

Supervision is exercised over the work of other personnel.

TYPICAL WORK ACTIVITIES: (Illustrative Only) 

Initiates the integration of new technologies and recommends plans for future services; 

Evaluates network methodologies to implement a telecommunications network and makes

necessary recommendations for changes in networks; 

Installs and relocates hardware and software for technology equipment, including assembly,

configuration and transport, in accordance with established procedures and instructions; 

Performs and supervises periodic preventative maintenance in accordance with manufacturer

recommendations and departmental standards; 

Responds to and supervises maintenance service requests related to technology; 

Provides staff training for the use of technology resources; 

Evaluates the effectiveness of services in relation to the changing needs of the users, i.e., to

ascertains if systems are “user friendly”; 

Supervises the preparation of technology documentation, specifications, standards,

instructions and user manuals as needed; 

Travels to and from various locations to install, test and repair computer related equipment; 

Works with contract and vendor supplied personnel engaged in the installation, maintenance

and repair of technology hardware and software; 

Maintains operating records and prepares routine operating reports; 

Informs supervisor as to the status of all operating problems; 

Supervises the work of other personnel; 

Reviews work performed by subordinate personnel; 

Represents the department for technology purposes at community and group meetings; 

Keeps informed of professional development and attends professional meetings; 

Performs stack maintenance; 

Enters and retrieves information in an automated information system; 

Assists in the preparation of budget proposals and estimates for library automation services; 

Assists with the design of global network and other technology standards including

communications protocols, security standards and related procedures; 

Performs related work as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL

CHARACTERISTICS:


Thorough knowledge of computer networks, hardware and software systems;

Page 1 of 2 

Thorough knowledge of the components, operation, maintenance and repair of network

equipment; 

Thorough knowledge of data communications and basic electronics terminology; 

Good knowledge of standard communications protocols; 

Good knowledge of basic computer communications software; 

Ability to communicate effectively with others; 

Ability to comprehend users’ needs quickly and accurately; 

Ability to think logically; 

Ability to comprehend complex technical materials and understand basic writing diagrams; 

Ability to lift equipment weighing up to 50 pounds; 

Ability to exercise leadership and motivate others; 

Ability to plan and coordinate the work of others; 

Ability to express ideas clearly and effectively, both orally and in writing; 

Ability to understand and carry out written and oral directions; 

Good judgment; 

Initiative; 

Resourcefulness; 

Reliability; 

Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:

(A) Graduation from a regionally accredited or New York State registered college or

university or one accredited by the NYS Board of Regents to grant degrees with a

Bachelor’s degree which included or was supplemented by 15 credits in computer

science, information technology or closely related field and four (4) years of fulltime paid

experience in the installation, operation, maintenance and problem diagnosis of network

equipment including hubs, routers and switches and a minimum of two (2) years of

supervisory experience; OR

(B) Graduation from regionally accredited or New York State registered college or one

accredited by the NYS Board of Regents to grant degrees with an Associate’s degree

which including or was supplemented by 15 credits in computer science, information

technology or closely related field and six (6) years of fulltime paid experience in the

installation, operation, maintenance and problem diagnosis of network equipment

including hubs, routers and switches and a minimum of two (2) years of supervisory

experience.

NOTE: Certification from a higher level network-training program that is vendor-approved,

such as Certified Cisco Network Associate (CCNA), may be substituted for one (1) year of the

above stated technical experience.

SPECIAL REQUIREMENT: A valid NYS Driver’s License is required at the time of

appointment and for the duration of employment

Page 2 of 2