Technology Research Manager leads research and evaluation of emerging trends in the information technology field to determine their worth to the organization. Designs and oversees staff education on the use of new technology. Being a Technology Research Manager recommends ways to apply new products and solutions that will maximize their value to the organization. Requires a bachelor's degree in area of specialty. Additionally, Technology Research Manager typically reports to a head of a unit/department. The Technology Research Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Technology Research Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity. This is a Direct Hire opportunity.
SUMMARY
The Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal candidate will possess fantastic interpersonal skills with a strong ability to lead. This person should be able to think through processes, implement improvements and new processes including technology. They should be able to coach staff on soft skills while also holding them accountable for the process, documentation, and using tools/systems as they were designed. Staying calm under pressure and focus on professional customer service with excellent oral and written communication is key. The abilities to analyze data and drive team performance is critical. Knowing mediation and conflict resolution techniques is as important as the discernment of when to seek higher authority. The Technical Support Manager is responsible for overseeing the Technical Support department within the company. This amounts to approximately 6 direct reports.
RESPONSIBILITIES
Internal Team Leadership and Development
Performance Management
Tactical Engagement
REQUIREMENTS
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0 Technology Research Manager jobs found in Frankfort, KY area