Telecommunication Rates Analyst jobs in Topeka, KS

Description

$750 Hiring Bonus for new Team Members plus $60 in gas gift cards during our onboarding process. Additional $1 per hour for hours worked from 6 pm to 6 am!

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision.

Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

Responsible for the professional, efficient handling of all incoming calls to the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Books reservations for all customers in a pleasant, consistent manner, with the goal of selling the hotel to capacity every night
• Works efficiently to minimize the amount of time a customer must wait in queue
• Adheres to established business plans to ensure hotel and events remain booked to specified capacity while factoring in possible cancellation
• Books all event reservations using the applicable reservation system
• Answers all inquiries, book casino events, and avoid denials by booking future dates
• Checks RV patrons in and out of the RV Park
• Takes and confirms reservations for RV Park
• Ensures guest satisfaction in RV Park
• Collects form of payment from RV guests
• Checks RV Park and Bath Houses each morning and afternoon and provides minimal cleaning and restocks as needed
• Communicates system problems, cancellations, over-bookings or any other special circumstances that may require supervisory or management intervention to ensure guest satisfaction
• Stays current and knowledgeable on company events and promotions
• Trains new staff as needed or as assigned by supervisor
• Functions as a Gift Shop Attendant as needed
• Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE :

Required

• High school diploma or GED
• Previous experience in a customer service position
• Must have prior keyboarding skills and demonstrate a high degree of accuracy
• Good written and verbal communication skills coupled with good listening skills
• Ability to handle adverse or stressful situations with tact, diplomacy, and understanding
• Must be able to work independently and as part of a team
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

Prior call center experience

PHYSICAL, MENTAL, & ENVIRONMENTAL DEMANDS :

• Physically mobile with reasonable accommodations
• Read, write, speak, and understand English
• Available to work required schedule which may include nights, weekends, holidays, and extended hours as needed
• Operate in mentally and physically stressful situations
• Able to speak in a pleasant, quiet and understandable tone of voice
• Able to sit for 7-8 hours with breaks
• Manual dexterity to operate a computer and other necessary office equipment
• Respond to visual and aural cues
• Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended.

This process may include, but is not limited to : reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

Last updated : 2024-04-25