Telecommunications Analyst jobs in Altoona, PA

Where You Come In:

We are currently seeking a Technical (Reliability) Analyst to join our growing team! As a Technical Analyst/Engineer on the KCF Team, you'll have the opportunity to work on a collaborative team of engineers in one of the most exciting fields in technology!

Technical Analysts/Engineers help our industrial customers remotely and continuously monitor their factory equipment to prevent unplanned failures and optimize operation to extend machine life. Technology and data analysis provide the backbone for delivering actionable advice to customers, so your ability to learn vibration and other types of machine health analysis is key. Our team will provide you the detailed training you need, but you need to bring the capability and desire to absorb the training and become an expert. Personal interaction is key; we focus on relationship-building and establishing trust with our customers so that they are excited to work with us to improve their plant's operation, making their jobs easier and more valuable.

This engineering role has the ability to be remote from your current location in the US, and travel requirements may vary depending on your current location. Any industry or vibration analysis experience you bring to the table is a major plus and will accelerate your ability to succeed.

This is starting to sound like your next challenge, right? Read on for more info!

Essential Functions:

• Deliver SENTRY machine health solution services to KCF SMARTdiagnostics customers
  • Configure and maintain customer SMARTdiagnostics machine health platform including set up of alarm limits and notification criteria, asset details, pictures, event logging, user access, etc.
  • Provide SMARTdiagnostics machine health platform coaching and training to facilitate customer engagement
  • Perform remote asset health monitoring of customer equipment
  • Create and deliver SENTRY Reports at required frequency per contract that provide actionable insights, root cause analysis, action item prioritization, and success metric tracking
• Utilize KCF’s methods to document and track customer value
• Stay current on safety certifications as customers require (expenses covered by KCF)
• Maintain a professional image that reflects the company’s culture
• Promptly respond to customer requests
• Communicate with customers directly and demonstrate autonomy and responsibility
• Field general inquiries regarding KCF products and services
• Travel as necessary to customer sites, training events, etc. (up to 20%)

Qualifications: 

• Bachelor's degree in Mechanical or Industrial Engineering, physical science, or similar
• 2-3 years industry-specific experience preferred
• Vibration Analysis experience strongly preferred (CAT II or CAT III certification)
• Mechanical aptitude, engineering mindset, hands-on experience, and enjoyment of learning how things work
• Superior communication skills; written, face-to-face, and over the phone
• Able, willing, and excited to travel and maneuver through large industrial plants
• Ability to travel up to 20%