Telecommunications Analyst jobs in Anderson, IN

AMcomm Telecommunications Inc. is seeking a dedicated Cable TV, Internet, and Phone Installer Tech to join our team. We are a growth-oriented company that values our employees, offering a supportive work environment, competitive pay, excellent benefits, and opportunities for advancement. Our operations span across various locations in Michigan and Indiana, with potential travel opportunities to Kentucky, Ohio, and other locations.

Responsibilities

• Perform new connections, reconnections, add outlets, install and remove converters, and perform upgrades and downgrades of service.
• Utilize small hand tools, power tools, and test equipment to ensure service operates within prescribed parameters.
• Read signal levels through use of field strength meter, solve installation problems, install connectors on different types of drop cable, and maintain proper clearances.
• Climb poles, ladders or other structures as needed, carrying loads up to 75lbs.
• Work within limited confines, such as crawl spaces.
• Identify and remedy sources of customer-perceived problems.
• Drive company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
• Maintain and stock vehicle and equipment to be prepared to perform required duties.
• Complete paperwork accurately, and report and record work order status updates.

Customer Service Duties

• Respectfully greet customers and conduct a home walk thru.
• Review all requested services with the customer to ensure understanding and satisfaction.
• Professionally interact with customers, including when responding to escalations, damages, and repeated customer concerns.
• Provide customer education regarding product and service usage.
• Clean work area upon completion of a job.

Qualifications

• Ability to pass a background and drug screening
• Valid driver's license
• Ability to lift up to 100 pounds
• Ability to carry a 28ft ladder from truck to pole
• Ability to work in tight spaces such as a crawl space of a house or attics
• Ability to climb over 28 feet.

Benefits

• Industry-leading bonus program with competitive hourly pay
• Home garage so you don't have to report to the office every day
• Company Vehicle to take home
• Fuel Paid for
• Cell phone provided
• Paid Training
• Paid Holiday
• Paid Time-Off (Vacation Time)
• 401(k) with a Company Match
• Cable specific tools provided
• Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability

AMcomm Telecommunications Inc. is a great place to work! We value our employees and treat them like family. We are a company that listens to our employees and continually invests back into the company. We have employees that have been with us for over 20 years, testament to our supportive and growth-oriented work environment.