Telecommunications Analyst jobs in Concord, NH

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User Support Analyst Telecommunications
  • Dartmouth-Hitchcock Health
  • Lebanon, NH FULL_TIME
  • Overview

    A frontline technical support professional who receives, documents, and handles tickets. Responsible for providing information, restoring service, providing specific services and escalating tickets.

    Responsibilities

  • Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues.
  • Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support.
  • Responsible for obtaining pertinent information for ticket creation and providing a customer friendly resolution.
  • Become proficient with IT service management software and maintains current with functionality.
  • Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines.
  • Presents information in small and medium group settings (informal presentations). Communicates the status of open problems or issues to all concerned parties.
  • Manages single-person projects as assigned, using proscribed workflows from inception through completion, with minimum supervisor oversight.
  • May teach classes in desktop software, specialized applications and desktop use. Independently plans curriculum and training material. Participates in research and development of new training methodologies. Uses feedback to modify and improve training skills.
  • Performs other duties as required or assigned.
  • Qualifications

    • Bachelor’s degree in a computer related field with 1 year of relevant experience or the equivalent in education and experience required.
    • Excellent verbal and written communication skills required.
    • Strong customer services skills required.
    • Ability to work in a high paced environment.
    • Ability to pass a typing test at a minimum of 45 WPM.
    • CompTIA, HDI and/or Windows Microsoft a plus.

    Required Licensure/Certifications

    • None
  • 2 Months Ago

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User Support Analyst Telecommunications partially remote, hybrid
  • Dartmouth-Hitchcock Health
  • Lebanon, NH FULL_TIME
  • Overview M-F, 8am-5pm. Fulltime position, partially working remote (hybrid.) Rotating work from home schedule below: Week 1: 2 days working at home. Week 2: 3 days working at home. Week 3: 2 days work...
  • 2 Months Ago

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Material Handler I
  • KGP Telecommunications, LLC
  • Concord, NH FULL_TIME
  • Overview KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform network...
  • 20 Days Ago

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Telecommunications Cabling Technician
  • MTS SERVICES INC
  • Concord, NH FULL_TIME
  • DescriptionMTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, miss...
  • 22 Days Ago

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Communications Technician Telecommunications Nights
  • Dartmouth Health
  • Lebanon, NH OTHER
  • OverviewAssists all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately.Keywords Telephone operator, operator, te...
  • 6 Days Ago

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Communications Technician Telecommunications Evenings
  • Dartmouth-Hitchcock Health
  • Lebanon, NH FULL_TIME
  • Overview 20 Hours per week. This position includes a benefit's package. Assists all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or...
  • 1 Month Ago

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0 Telecommunications Analyst jobs found in Concord, NH area

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IT Associate Analyst, Network LAN/WAN (Hybrid)
  • Eversource Energy
  • Manchester, NH
  • This associate level position is to assist senior level staff with the design, planning, and operation of the corporate ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, AWS)
  • Capital One
  • Concord, NH
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Java, AWS) ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • Concord, NH
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack
  • Capital One
  • Concord, NH
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Software Engineer, Full Stack Do you love buil...
  • 3/28/2024 12:00:00 AM

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Prnc Systems Administrator
  • Connection
  • Concord, NH
  • Overview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer ...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, DevOps (Python, Microsoft SQL)
  • Capital One
  • Concord, NH
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, DevOps (Python, Microsoft SQL) Do...
  • 3/26/2024 12:00:00 AM

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Sr. Software Engineer, Back End
  • Capital One
  • Concord, NH
  • Plano 1 (31061), United States of America, Plano, Texas Sr. Software Engineer, Back End Do you want to work for a tech c...
  • 3/26/2024 12:00:00 AM

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Lead Software Engineer, Full Stack (Python, AWS)
  • Capital One
  • Concord, NH
  • Center 2 (19050), United States of America, McLean, Virginia Lead Software Engineer, Full Stack (Python, AWS) Do you lov...
  • 3/26/2024 12:00:00 AM

Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371). According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon. Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunications Analyst jobs
$67,908 to $88,335
Concord, New Hampshire area prices
were up 1.4% from a year ago