Telecommunications Analyst jobs in High Point, NC

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Public Safety Telecommunications Supervisor
  • City of High Point
  • High Point, NC FULL_TIME
  • Public Safety Telecommunications Supervisors oversee a team of responsible technical professionals to provide a critical link between the public and emergency responders of the City’s fire and law enforcement departments while relaying calls for emergency medical services and other jurisdictions to the appropriate agencies.  They use a variety of technologies, including computer aided dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point.  Telecommunications Supervisors oversee a shift of Telecommunicators, under the direction of the Telecommunications Manager, in rotating shifts to provide 24-hour service every day of the year.  Telecommunications Supervisors participate in training and exercises independently and with their teams to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern Public Safety environment.
    • Directs, supervises, and participates in the day-to-day operation of the City's 911 Emergency Communications Center (ECC);
    • Conducts performance evaluations, investigates complaints, recommends discipline and recognition, and reviews quality assurance audits for employees;
    • Coordinates employees schedules, processes time off requests, prepares and approves timesheets for payroll;
    • Coordinates and oversees the repair of operational communications equipment;
    • Assists with updates and maintenance of operating procedures and reference materials;
    • May oversee the training of new personnel in procedures, policies, and techniques;
    • Provides input to the budget process and assists in planning major capital purchases;
    • Assists as a statistical analyst;
    • Prepares and maintains various reports;
    • Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system.
    • Uses digital trunked mobile radio system to coordinate efficient emergency responses, relays calls for services, passes along operational information and messages, monitors the radio system to document self-initiated public safety activity by field units, and responds to distress calls from field units; conducts accountability and safety procedures as necessary.  
    • Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response.
    • Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials. 
    • Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses.
    • Works with Telecommunicators from other agencies, sworn and civilian Law Enforcement personnel, Fire Department personnel, Emergency Medical personnel, Emergency Management personnel, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them.
    • Works with City utilities and third-party organizations as needed to obtain resources for public safety situations.
    • Conducts periodic tests and basic maintenance of the equipment within the communications facilities.
    • Ensures that all work is performed in accordance with division, department, and city standards, policies, and procedures, to include OSHA and other Federal and State mandates.
    • Basic Telecommunicator Certification through an APCO Certified Agency Program, APCO, NENA, and/or the NC Justice Academy.
    • Formal Education and Experience
      1. High School Diploma or equivalent and 10 years of progressive telecommunications experience 
    OR
    1. High School Diploma or equivalent and 5 years of progressive telecommunications experience and holds the rank of Telecommunicator II
    OR
    1. Undergraduate Degree or higher in a relatable field and 2 years of progressive telecommunications experience and holds the rank of Telecommunicator I.
    • Must have at least 2 years of supervisory experience.
    • Must have or obtain a valid North Carolina Driver’s License upon employment.
    • Must be able to obtain the appropriate certifications to utilize the North Carolina State Bureau of Investigation Division of Criminal Information services and the Federal Bureau of Investigations National Crime Information Center.
    • Must have or obtain FEMA Certifications in ICS 100, ICS 200, and ICS 700 upon employment.
    • Must successfully complete a thorough background investigation to include a polygraph examination, psychological evaluation, and appropriate medical clearances.
    Preferred Requirements and Skills
    • Formal Education
      1. Undergraduate Degree in 911 Communications and Operations, Criminal Justice, Psychology, Information Technology, or any closely related program.
    • APCO or NENA Communications Center Supervisor Certification
    • APCO or NENA Communications Training Officer Certification
    • NC DCI Module 1 Certification
    • FEMA Certifications in ICS 100, ICS 200, and ICS 700
    • Expertise with Computer Aided Dispatch systems, particularly Central Square’s OneSolution system.
    • Expertise with public safety radio systems, particularly Motorola’s MCC 7500E Elite system.
    • Expertise with public safety ESInet phone systems, particularly Motorola’s Vesta 911 system.
    Physical Requirements
    Degree of Physical Demands (Strength) usually associated with this classification:
    • Light Work: Exerting negligible amount of force constantly to answer telephone, key microphones and move objects. Physical demand requirements usually require some walking or standing; however, worker sits most of the time. Headphones are used and there is significant use of arms and hands.
     
    Type of Physical Demands usually associated with this classification:
    • Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand and hands (fingering not involved). (Fingering - Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).
     
    Talking and/or Hearing: 
    • (Talking - Expressing or exchanging information by means of spoken word). (Hearing - Perceiving nature of sounds by ear).
     
    Seeing: The ability to perceive the nature of objects by the eye. 
    • Recommended guidelines for vision are:
    1. Acuity, far - Clarity of vision at 20 feet or more. Must be able to see equipment at other side of room. Both eyes 20/25 -R 20/30 -L 20/30 corrected
    2. Acuity, near - Clarity of vision at 20 inches or less. Must be able to see equipment near at hand. Both eyes 20/25 corrected
    3. Depth Perception - Three-dimensional vision. Ability to judge distance and space relationships to see objects where they are. Must be able to judge distances to use both hands in performing different tasks at the same time. Depth perception - 4
    4. Field of vision - Area that can be seen up and down or to right or left while eyes are fixed on a given point. Must be able to see wide span of equipment to cover all screens within assigned area.
    5. Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye. Must be able to adjust the lens of eye to glance quickly at numerous screens located at varying distances.

     
    Mental Activity/Requirements
    Reasoning ability usually associated with this classification:
    • Ability to apply principles of logical thinking to a wide range of intellectual and practical problems often involving persons who are sick, frightened, or excited due to the circumstances surrounding them; to comprehend and deal with a variety of situations in an expedient manner.  Good judgement is essential.
    Minimum Reading ability usually associated with this classification:
    • Reading Recognition and Comprehension: 
      • Ability to read instruction books and technical journals, statistical reports and documents related to the job.
     
    Minimum Math ability usually associated with this classification:
    • Use of general math skills and statistics: 
      • Ability to work with mathematical data and statistics to maintain a variety of records and reports.
     
    Minimum Verbal Learning and Memory ability usually associated with this classification:
    • Ability to process incoming auditory information, organize in a meaningful way the content of the incoming conversation, and to recall the details.
    Minimum Attention Span and Concentration ability usually associated with this classification:
    • Ability to attend to incoming auditory information for periods of time of varying parameters; ability to accurately concentrate on auditory and visual materials; ability to attend to multiple simultaneous activities.
    Personality Requirements
    • Must be generally psychologically stable, and free of significant psychological or emotional disorders which would interfere with the ability to work under stressful conditions and function with public safety personnel in a cooperative and effective manner.
    • Must possess adequate empathetic traits and social skills to be able to help others in need, as well as to be able to work on a team requiring varying degrees of interaction in close quarters.
    • Ability to work under extremely stressful conditions, while at other times may require the ability to tolerate a decreased need for intervention services and/or tolerate boredom.
    Environmental Conditions
    Physical Surroundings
    • The worker is subject to inside and outside environmental conditions. 
     
    Hazards
    • No environmental hazards indicated for this classification.
     
    Machinery/Tools/Work Aids/Other Equipment
    • Specialized software programs for computer aided dispatch, NextGen911, trunked radio systems, law enforcement terminals, networked computers, and other public safety sensitive programs.
    • Mobile emergency communications response vehicles with included public safety equipment.
    • General office equipment.
     
    Our Commitments
    The City of High Point is committed to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.
    The City of High Point is committed to classifying and compensating its employees fairly and equitably for the work they do weighed with both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
    The City of High Point is committed to providing a safe, comfortable working environment to all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a physical to determine whether they will be able to safely complete the essential functions of the job with or without a reasonable accommodation (b.) a drug screening, in accordance with the City’s drug and alcohol policy and (c.) a background screening to determine whether there is any current, pending or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Successful results from all three of these conditions will result in an offer of employment.
  • 1 Day Ago

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Project Analyst
  • MasTec Utility Services
  • ASHEBORO, NC FULL_TIME
  • OverviewCompany SummaryMasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and undergr...
  • 20 Days Ago

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Financial Analyst
  • RIM Recruitment Professionals
  • High Point, NC FULL_TIME
  • Do you have experience in cost accounting. This can include all facets of the business, from plant construction to marketing and distribution channels? Are you an SAP Key User? Join a team that is gro...
  • 10 Days Ago

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Corporate Business Analyst
  • Carolina Container A Division Of New Indy
  • High Point, NC FULL_TIME
  • SUMMARY: In the position of Business Development Analyst, individuals will demonstrate their leadership skills and quantitative mindset to support various business units/functions on both the day-to-d...
  • 20 Days Ago

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Business Analyst - SQL
  • Intone Networks
  • Thomasville, NC FULL_TIME
  • RESPONSIBILITIES • Lead the development of requirements for process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate function areas and then...
  • 24 Days Ago

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IT Technical Analyst
  • Insight Global
  • Trinity, NC FULL_TIME
  • JOB DESCRIPTION An employer is looking for an IT Technical Analyst who specializes in EndPoint Management, specifically Microsoft InTune. This individual will work directly to develop and improve coll...
  • 1 Day Ago

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0 Telecommunications Analyst jobs found in High Point, NC area

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Supply Chain analyst/ Procurement specialist
  • Collabera
  • Winston-Salem, NC
  • Job Description Job Description Responsibilities: Manage all procurement activities of assigned Statements of Work (SOWs...
  • 3/29/2024 12:00:00 AM

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CTO - Own your own Franchise
  • Williamsonheckt
  • High Point, NC
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • High Point, NC
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/29/2024 12:00:00 AM

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Broadband Installer
  • Kennard Associates
  • High Point, NC
  • Job Title: Broadband Installer Pay: $65,000 - $80,000 annually ($31.25 - $38.46 hourly) - component / piece pay. Benefit...
  • 3/28/2024 12:00:00 AM

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Desktop Support Specialist
  • LanceSoft
  • High Point, NC
  • Location: Santa Fe Springs, CA, 90670 Pay Rate: $30/Hour Duration: 6+ Months (Possible Extensions) Duties: Troubleshoot ...
  • 3/27/2024 12:00:00 AM

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Lead Engineer, Applications Development (Java) - Remote 1
  • GXO Logistics, Inc.
  • High Point, NC
  • Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the...
  • 3/27/2024 12:00:00 AM

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Electric Systems Analyst
  • City of High Point, NC
  • High Point, NC
  • Salary: $62,953.28 - $85,440.16 Annually Location : High Point, NC 27260 Job Type: Full-Time Job Number: 6628 Department...
  • 3/26/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • High Point, NC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America. High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunications Analyst jobs
$63,620 to $82,757
High Point, North Carolina area prices
were up 1.5% from a year ago