Telecommunications Manager jobs in Long Beach, CA

Manager of Telecommunications (Genesys Cloud)

Manager of Telecommunications (Genesys Cloud)

We have an immediate need for a Manager of Telecommunications (Genesys Cloud)to join a healthcare organization for a full-time, direct hire position. The Manager will be responsible for overseeing the day-to-day operations, administration, and maintenance of the organization s Genesys Cloud platform.

Location: Long Beach, CA (Local/Remote; will need to be onsite 2 3 days per month)

This job expects to pay about $140,000 150,000 annually plus benefits.

What You Will Do:

• Manage and lead a team of telecommunications professionals responsible for the administration, configuration, and maintenance of the GENESYS Cloud platform, call flows and operational processes.
• Oversee the day-to-day operations of the GENESYS Cloud platform, ensuring smooth and efficient functioning.
• Develop and implement best practices, policies, and procedures for the management and use of the GENESYS Cloud platform and applications from AppFoundry partners.
• Collaborate with internal stakeholders to gather requirements, provide guidance, and ensure alignment of the GENESYS Cloud platform with business objectives.
• Drive continuous improvement initiatives to optimize the performance, scalability, and reliability of the GENESYS Cloud platform.
• Troubleshoot and resolve complex technical issues related to the GENESYS Cloud platform, working closely with technical teams and vendors as needed.
• Provide technical expertise and guidance to the team and act as a subject matter expert for GENESYS Cloud platform.

What Gets You The Job:

• Bachelor s degree in a relevant field (e.g., Telecommunications, Computer Science, Information Technology) or equivalent practical experience.
• 5 years of hands-on experience working with the GENESYS Cloud platform, including administration, configuration, and troubleshooting.
• Familiarity with cloud-based telephony platforms, VoIP technologies, and related protocols.
• 2 years hands-on experience in Cloud technologies, preferably on Contact Center as a Service (CCaaS) and Unified Communications (UCaaS).
• Strong solutioning experience on GENESYS Cloud platform, WFM technologies for supporting WFM and QM technologies with deep understanding of Contact Center operations and needs.
• Relevant certifications in the GENESYS Cloud platform, Solutions architecture, or related areas (e.g., GENESYS Cloud Certified Professional, SIP School) are highly desirable.
• ITIL experience preferred with focus in Change Management. ITIL Certification will be plus.

Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.