SUPERVISORY RESPONSIBILITIES

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Oversees Time and Attendance duties, e.g., approving timecards
• Provides constructive and timely performance evaluations
• Provides Management direction and counseling
• Handles discipline and termination of employees in accordance with company policy

• Maintain a safe environment and ensure all safety standards are met.
• Program Management for OSP and ISP/MxU :
  • Assist with contract negotiations and bid responses.
  • Lead cross-functional teams with Program Planning documenting plans for scoping, budgeting, training, execution, communication, risk taking, and closeout.
  • Lead training effort for the workforce to ensure everyone understands their role and responsibilities.
  • Set Key Performance Indicators (KPIs), Develop production schedule, and set a baseline with stakeholders. Monitor and Control production against a baseline.
  • Trend and report results. Produce, and distribute high-level programmatic production reports.
  • Host weekly or semi-weekly calls with internal stakeholders to cover updates and program status.
  • Analyze programs using gap analysis techniques and distribute findings of root causes to issues and drive resolution.
  • Lead lessons learned activities with stakeholders to ensure processes are adjusted when necessary and best practices are shared.
  • Assist in identifying, developing, and implementing risk mitigation plan for suppliers and vendors
• Business Operations:
  • Monitor financial health and status of projects and programs.
  • Work with accounting and finance peers on the financial health of projects and programs.
  • Assist Construction and Project Managers with financial questions.
  • Ensure field resolution of financial issues
• Data Quality Management:
  • Develop and distribute automated data reporting tracking missing, past due, and inaccurate dates (actuals and forecasts) Install a culture of data accuracy, data governance, and accountability
• Process Management:
  • Document business processes.
  • Create and modify business processes when needed.
  • Distribute business process outlines
• Training:
  • Lead construction training initiatives for the Outside Plant division.
  • Prepare and maintain onboarding construction and safety materials for all Outside Plant positions: Prepare and maintain job aids such as contract summaries, quick reference guides, frequently asked questions. The candidate will also be required to implement a technical training plan for all internal construction technicians.
• System Management:
  • Responsible for clear business processes and all operational use of tools. Partner with internal systems experts to standardize the use of tools, data fields, and business processes

• Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers
• Full knowledge of operating fiber optic splicing equipment
• Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
• Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately
• Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet
• Ability to work in confined spaces (e. g. , crawl spaces, utility holes)
• Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds
• Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
• When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer
• Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Demonstrated sound judgment and decision making
• Critical thinking and complex problem solving
• Reporting and prioritizing workloads
• Handling multiple projects and deadlines in a fast-paced environment
• Maintaining organized and accurate records
• Working independently with minimal supervision
• Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
• Knowledge of basic mathematics
• Bend/squat/kneel/stand frequently
• Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
• Demonstrating a high level of maturity and leadership
• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
• Ability to pass pre-employment screenings (motor vehicle, drug, and background)

• Bachelor’s Degree or equivalent work experience
• Valid Driver's license with satisfactory driving record
• 5 years of operations management experience installing and maintaining fiber optic products and services preferred
• 4 years managerial experience of small, remote, field based teams preferred

• May be required to work long and unpredictable hours including weekends
• Working outdoors in all types of weather
• Exposure to dust, fluctuating temperatures, and periodic high noise levels