Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position Objective:
Team level supervision with operational responsibilities that shall proactively and sensitively develop the team and team members in manners that contribute to the Luminis Health brand, RISE values, and team wellbeing. Position will still be expected to perform Systems Analyst Senior, II or III duties for up to 80% of the time.
This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Experience Requirements:
Required Minimum Education. The minimum level of education for this position includes
High school diploma is required. Management education/experience is preferred.
4 Call center, customer service, or supervisory experience is required.
Strong working knowledge of technology, especially computer systems, software applications and analyst tools is required.
Required License/Certifications:
Knowledge, Skills, Abilities:
Excellent problem solving, leadership and customer service skills.
Exceptional verbal and written communication skills.
Technical knowledge and skills related to areas of responsibly and supervision considered a plus.
Ability to understand, diagnose and resolve team conflicts and de-escalate minor issues as they occur.
Ability to remain calm and courteous under pressure and navigate tense situations.
Working Conditions, Equipment, Physical Demands:
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
There is reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
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