Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all-inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title. 1. Maintains existing and installs new telephone and telecommunications equipment and wiring and cabling networks, including performing additions, relocations (moves) and other changes and repairs; 2. Performs diagnosis, repair and service to the mechanical, electrical and electronic components of telephone and telecommunications equipment and systems, and wiring and cabling networks; 3. Maintains computerized database of all telephone line and instrument features to include all applications and line assignments; 4. Assists in maintaining an inventory of telephone and telecommunications systems, equipment, tools and supplies; recommends purchases of equipment, tools and supplies as needed; 5. Maintains logs, records and reports on trouble calls, service calls, telephone usage and features, and work summaries; 6. Coordinates and communicates with department representatives on current and future department telephone and telecommunications needs; 7. Coordinates and communicates with telephone companies and vendor representatives on telephone and telecommunications requirements, maintenance and repairs; 8. Assists in reviewing telephone usage and cost and call accounting; 9. Travels to various facilities and sites on a regular basis to perform installations, maintenance, service and repairs.
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