Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Provides switchboard services to the Health System and Physician’s Answering Service providing efficient and reliable service, routine information, and directing callers to appropriate areas. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as, Health System initiatives.
EDUCATION/TRAINING:
Previous switchboard experience in a clinic setting preferred.
EXPERIENCE/SKILLS/ABILITIES:
Comfortable typing on computer keyboard
Able to operate phone communication systems
Understands and follows oral and written instructions in English
Pleasant telephone voice and ability to speak clearly and concisely
Maintain effective working relationships with others
Excellent customer service skills
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0 Telecommunications Supervisor jobs found in Rockford, IL area