Telecommunications Supervisor jobs in Sacramento, CA

Classification:         Full-Time, Non-Exempt, At-Will

Reports to:              Field Operations Supervisor

Department:            Customer Support

Location:                 In-Field: Yuba City, CA  

Location Status:     Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

Summary:

The Drop Technician focuses on the installation, maintenance, and repair of the last-mile connectivity infrastructure, often referred to as the "drop." You will play a crucial role in ensuring that telecom services, including internet, phone, and television, are delivered effectively to residential and business customers. Drop Technicians are responsible for installing and terminating fiber optic, connecting them to customer premises, and ensuring proper signal quality. You will troubleshoot connectivity issues, diagnose, and rectify problems promptly, and maintain accurate records of their work. With a keen eye for detail and a commitment to customer satisfaction, Drop Technicians contribute to reliable and high-quality telecom services, ultimately enhancing connectivity experiences for end-users.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Must have a valid CA driver’s license for 3 or more years and clean DMV record 
• 1-3 years’ experience with outside plant/fiber optics
• Solid understanding of utility markings
• Solid understanding and ability to read fiber network design maps, splice plans, and MOPs
• Proven knowledge of distribution operations, construction, and maintenance
• Fiber optic splicing/termination experience a plus

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Fiber Optic Cable Installation and Maintenance:

• Performs placement of aerial and underground fiber optic cable on customer premises
• Performs installations and replacements of aerial and underground fiber drop cable
• Performs termination of fiber drop cable
• Performs installation of exterior DMARC Clam Shell
• Performs installations and repairs of underground conduit

Safety and Equipment Operation:

• Safely uses hand tools and equipment such as wrenches, drills, ladders, lanyards, saws, lashers, climbing hooks, and more
• Safely operates mechanized equipment such as bucket trucks, excavators, and trencher
• Ability to work safely in all weather conditions, in a drop bucket, at heights, and in confined spaces

Vehicle and Equipment Maintenance:

• Through the use of Race vehicles, maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter

Travel and Working Conditions:

• Works and travels to other service locations throughout CA and beyond in inclement weather
• Spends time in a vehicle daily, outside or inside Race clients’ businesses or residents

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance, hygiene, and demeanor
• Performs other related duties as assigned by management

As Part of our Team, you'll Enjoy:

• 100% premium paid for medical, dental, vision and life for all our employees!
• An excellent 401 (k) with 100% Employer-matched up to 4%
• Working to bridge the digital divide between rural and urban areas, providing much needed services to those who don't have access to reliable internet
• Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, CA, Yuba City, CA, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary: 8-hour days are planned, but shorter days may occur depending on the group’s pace. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please email hr@race to initiate the interactive process.

 Updated 01/2024