Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
JOB POSTING – March 29, 2024
DEADLINE- Until Filled
INTERNAL FOR 7 WORKING DAYS
Job Title: Emergency Telecommunications Dispatcher FT
Department: Holyoke Police Department
Reports to: Assigned Shift Commander
Job Summary:
Receives requests for police, fire, and emergency medical assistance, including Enhanced 911 (E911) service. Answers telephone calls and dispatches service unit using computer keyboard for data entry into Computer-Aided Dispatch (CAD) to maintain records of incoming calls and dispatching. Monitors police, fire, and other alarm systems. Performs tests and minor maintenance of the emergency telecommunications equipment.
Supervisory Responsibilities: None
Duties/Responsibilities:
The essential functions or duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Knowledge, skills, and abilities required:
Knowledge, skills, and abilities preferred:
Education, certification, licensure, or other similar requirements:
Job Environment:
Physical Requirements:
The physical demands described above are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made with the adequate strength, dexterity, coordination, and visual acuity and in a manner that does not pose a direct threat to the health or safety of the employee or others in the workplace.
Fair Labor Standards Act (FLSA) status: Non-Exempt (hourly)
Employment status & Hours: Regular Full Time, 40 hours per work, 2 or 3 shift (based on seniority), including weekends and holidays, inclement weather, rotating 4 days on and 2 days off & MANDATORY OVERTIME based on minimum staffing requirements.
Salary/Pay rate: $ 21.7715 (minimum) up to $ 23.3840 (maximum) per hour (D 27, NAGE)
Employee Benefits: Health, Dental, Life Insurance, Optional Vision and Flexible Spending Account (FSA)
How to Apply: Please send resume and cover letter to
Job Types: Full-time, Part-time
Pay: $21.77 - $23.38 per hour
Benefits:
Schedule:
Work Location: In person
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