Teller provides in-person customer service to process routine financial transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Processes requests for money orders, cashiers' and travelers' checks, and foreign currency exchanges. Being a Teller responds to customer inquiries, identifies needs, and makes referrals or cross-sells bank products and services. Prepares daily cash settlements and proof record for cash drawer and ATM following standard procedures. Additionally, Teller follows all required security procedures and policies regarding customers' personal information and money handling. Requires a high school diploma or equivalent. Typically reports to a head Teller. The Teller works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
JOB SUMMARY
The role of the Lead Teller is to perform the duties of a Teller, and oversee daily teller functions and scheduling while ensuring that all branch operations are effective and compliance requirements are met. The Lead Teller will lead by example and serve as a role model in the branch in all facets of the teller role by promoting a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. The Lead Teller is also the primary point of contact for issues and complex or escalated customer service needs. An effective Lead Teller is expected to lead the team in service, hospitality, sales, and operational excellence.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPETENCIES
WORKING CONDITIONS
1. Length of the working day is unpredictable. Longer work hours may be necessary.
2. Required to stand for long periods when providing customer service.
3. Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize risk.
Requirements
REQUIREMENTS AND QUALIFICATIONS
1. A high school diploma or equivalent.
2. Prior leadership experience required.
3. Two-three years prior teller experience.
At FNB our goal is to be a diverse workforce that is representative of the communities that we serve. All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are a VEVRAA federal contractor.
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