Teller provides in-person customer service to process routine financial transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Processes requests for money orders, cashiers' and travelers' checks, and foreign currency exchanges. Being a Teller responds to customer inquiries, identifies needs, and makes referrals or cross-sells bank products and services. Prepares daily cash settlements and proof record for cash drawer and ATM following standard procedures. Additionally, Teller follows all required security procedures and policies regarding customers' personal information and money handling. Requires a high school diploma or equivalent. Typically reports to a head Teller. The Teller works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Summary :
This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for 85% of all their banking transactions.
Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents. The position requires good basic, general knowledge of all banking operations.
The successful Teller is one who excels in many areas. Detailed aspects of each area are as follows :
Customer Service (Internal and External) :
Tellers play a vital role in providing service. For many customers, tellers are their primary contact with the bank. Customer Service is measured by the degree to which the teller provides excellent service to customers and maintains constructive relationships with co-workers to ensure a more positive working atmosphere.
Work Habits :
Specific skills demonstrating work habits include :
Dependability :
Specific skills demonstrating dependability include :
Working Conditions :
Inside environmental conditions. No environmental hazards such as chemicals. Constant use of equipment, including, but not limited to, use of phones, fax machine, copier, coin machine, adding machine, and computer.
Physical Demands :
Predominately standing for extended periods, walking between units. Lifting and carrying of coin not in excess of 35 lbs.
Average ability in manual dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear.
Mental Demands / Competencies :
Relationships :
Responsible to Lead Teller for fulfillment of Teller functions.
Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance overall image of the Bank.
Last updated : 2024-04-04
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