Teller jobs in Rock Island, IL

Description

Summary:

Under general supervision, while conforming to established policies and procedures, is responsible for providing high quality customer service.

Position Expectations

• demand deposit and savings account transactions, safety deposit box activities (if available)
• check cashing and selling monetary instruments.
• Cross-sells bank services and makes product referrals as part of the Retail Incentive Program.
• Will attend training sessions and participate in training exercises for the Retail Incentive Program and various banking topics.
• Balances each day’s transactions and verifies cash totals.
• Assists other tellers with balancing, resolving problem situations as required.
• Will be cross-trained to perform Universal Banker duties if needed.
• Also performs other duties as assigned by supervisor.
• The analytical ability to resolve balancing discrepancies.
• A thorough knowledge of bank products and services; including features, benefits and service fee schedules.The ability to cross-sell bank products and services using the Marquis CRM System.

Required Education and Experience

• High school diploma or G.E.D. College degree is preferred.
• Cash handling experience
• Sales or customer service experience
• Bi-lingual applicants will receive special consideration.

Additional Competencies

• People Skills
• Customer Focus
• Managing Performance
• Interpersonal Communication
• Business Skills
• Quality Driven
• Sound Judgement
• Self-Management Skills
• Personal Integrity & Ethics
• Self-Starter
• Well-Organized

Required Abilities

We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.

• Ability to type and file documents proficiently
• Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
• Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
• Ability to effectively exchange information in a verbal, visual and written fashion
• Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing. Reads material and identifies relevant details; judges accuracy and appropriateness
• Ability to lift and carry a weight of up to 20 pounds for a short period of time.
• Ability to sit for long periods of time.
• Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
• Ability to work a regular, predictable schedule.

Qualifications