Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Full Time Teller Position
40 Hours Weekly - Monday through Friday between 8:15a & 6:00pm
DUTIES AND RESPONSIBILITIES
1. Within established levels of authority, processes member’s financial transactions, resolves problems, and answers questions regarding all of Telco Community Credit Union’s products and services.
2. Receives, inspects, and verifies cash and negotiable instruments for deposit.
3. Provides members with and assist members in completing forms necessary to transact business at
Telco Community Credit Union including STOP Payments, Debit and Credit Card transactions.
4. Provide members with proper receipts for payments, etc.
5. Respond to member’s requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
6. Receive information pertaining to member’s accounts and make necessary changes in computer system.
7. Cross-sells appropriate products and services to benefit the member with knowledge of Telco
Community Credit Union’s promotional offers, relationship status.
8. Follows all cash, dual control, and daily work documentation procedures, to include balancing all work and cash drawer daily following guidelines in computer data system and use of calculator tape as dual control.
9. Completes and turns in weekly supply and toner order for branch.
10. Ensure that the teller station is properly stocked with forms, supplies, etc.
11. Participates in training classes and opportunities to continuously increase job knowledge and job performance, including completion of all assigned/required training as directed by supervisor/management.
12. Represents the credit union in various credit union functions such as Annual Meeting, etc.
13. Performs other assigned duties as needed in order to satisfy membership needs and discharge the business requirements of the credit union.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
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