Teller Manager jobs in Baltimore, MD
Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Teller Manager jobs
- PNC
-
Towson, MD
PART_TIME
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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Part time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Towson, MD at the Towson retail banking branch.Job Description
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer's problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- To learn more about this and other opportunities on our team Watch this video.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Addressing Customer Needs – Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.Work Experience
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education
No DegreeAdditional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
- 20 Days Ago
- Queenstown Bank
-
Grasonville, MD
FULL_TIME
- JOB DESCRIPTION Teller (Full Time) – Grasonville, MD Work Hours: Monday - Friday 8:15am - 4pm with a minimum of 2 pm shifts until 6pm, and a minimum of 2 Saturdays per month 8:15am - 12:15pm Summary: ...
- 22 Days Ago
- PNC
-
Easton, MD
FULL_TIME
- Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
- 1 Day Ago
- Queenstown Bank of Maryland.
-
Centreville, MD
FULL_TIME
- Queenstown Bank is Celebrating 125 Years of Community Banking! Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!Summary: This pos...
- 4 Days Ago
- PNC
-
Catonsville, MD
FULL_TIME
- Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
- 5 Days Ago
- The Bank of Glen Burnie
-
Pasadena, MD
FULL_TIME
- Summary The Teller I reports to the Branch Manager. This position provides service to Bank customers by conducting appropriate transactions and meeting the needs of customers. Process deposits and pay...
- 11 Days Ago
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- Baltimore, MD
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0 Teller Manager jobs found in Baltimore, MD area
- Tower Federal Credit Union
-
Owings Mills, MD
- Job Description Job Description HOURS FOR POSITION: Monday-Thursday 8:30am-6:30pm, Friday 8:00am-6:30pm, Saturday 8:30am...
- 4/26/2024 12:00:00 AM
- Municipal Employees Credit Union of Baltimore, Inc.
-
Baltimore, MD
- Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offerin...
- 4/26/2024 12:00:00 AM
- Educational Systems Federal Credit Union
-
Derwood, MD
- Join Our Dynamic Team Educational Systems FCU has proudly served the education community for over 65 years. With over $1...
- 4/26/2024 12:00:00 AM
- Wells Fargo & Co.
-
Washington, DC
- By using a Site or interacting with a Wells Fargo advertisement or page or account on a third party site, you consent to...
- 4/24/2024 12:00:00 AM
- Pearson Lanka
-
Annapolis, MD
- ease click here: http://www.pearson.com/careers/diversity-and-inclusion.htmlPearson ** Pearson Customer Experience Speci...
- 4/24/2024 12:00:00 AM
- Tower Federal Credit Union
-
Laurel, MD
- Job Description Job Description HOURS FOR POSITION: Monday and Wednesday 8:30am-4:30pm; Saturday 8:30am-2:30pm Please co...
- 4/23/2024 12:00:00 AM
- Pnc Financial Services Group Inc.
-
Washington, DC
- Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. W...
- 4/23/2024 12:00:00 AM
- Tower
-
Laurel, MD
- $1000 Signing Bonus effective 1/20/2023 Medical Insurance Information:All full-time positions include the option of $0 o...
- 4/22/2024 12:00:00 AM
About Baltimore, Maryland
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