Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary
The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the IBC Experience .
This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines.
This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.
Job Description :
ESSENTIAL JOB FUNCTIONS
SKILLS
EDUCATION & EXPERIENCE
Benefits Overview
IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.
See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.
Medical Coverage
We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.
As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.
Eligibility : After initial probation period.
Dental Coverage
This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.
Eligibility : After initial probation period.
Basic Life Insurance
All full-time employees are eligible for an employer paid life insurance plan.
Eligibility : After initial probation period.
Supplemental Life Insurance
This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis
Eligibility : After initial probation period.
Disability Insurance
This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.
Eligibility : After initial probation period.
Medical Spending Account
This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction
Eligibility : After initial probation period.
Child Care Spending Account
This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.
Eligibility : After initial probation period.
401K
The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.
Eligibility : Eligible after first day of the year following employment date.
Profit Sharing
Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.
Eligibility : Eligible after first day of the year following employment date.
Tuition Assistance Program
Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.
Eligibility : After six months of employment.
Computer Assistance Purchase Program
All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.
Eligibility : After one year of employment.
Vacation
Eligibility : Depending on hire date, after initial probation.
Sick Leave
Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.
Eligibility : After initial probation period.
Last updated : 2024-04-30
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