Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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Job Overview
We are seeking a detail-oriented and customer-focused individual to join our team as a Bank Teller. As a Teller, you will be responsible for providing excellent customer service, performing various financial transactions, and growing your skillset to include account opening/closings procedures. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a strong interest in the banking industry.
Responsibilities:
- Assist customers with their banking needs, including deposits, withdrawals, and account inquiries
- Perform cash handling duties, including counting and verifying cash deposits
- Utilize basic math skills to accurately balance cash drawers and reconcile discrepancies
- Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely manner
- Maintain accurate records of transactions and ensure compliance with banking regulations
- Collaborate with team members to achieve branch goals and targets
- Stay updated on bank products, services, and promotions to effectively cross-sell to customers
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with basic math concepts and cash management
- Proficient in 10-key typing for accurate data entry
- Strong attention to detail and accuracy in handling financial transactions
- Excellent communication skills to interact with customers and provide assistance
- Ability to operate a cash register and handle debits/credits effectively
- Experience in financial sales or cross-selling products is desirable
Location: 145 Broad Street in Claremont, NH, with the flexibility to cover up to 30 minutes away, as needed. A clean/valid drivers license and vehicle is required for this position.
We offer competitive pay and comprehensive benefits package including health insurance, retirement plans, paid time off, (free employee dental) and opportunities for career advancement.
If you are looking for an exciting opportunity in the banking industry where you can utilize your customer service skills and gain valuable experience, we encourage you to apply for the position of Bank Teller.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
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Work Location: In person
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