Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
About Us: GR Consumers Credit Union is currently seeking a friendly, enthusiastic, and professional part-time teller to join our team. As a member-focused financial institution, we are dedicated to providing high-quality service to our members and fostering lasting relationships.
Responsibilities:
- Provide exceptional member service by actively listening to member needs and offering appropriate products and services.
- Conduct various member service transactions, including but not limited to processing savings accounts, checking accounts, loan transactions, cashing checks, and selling money orders and cashier's checks.
- Effectively cross-sell credit union products and services to deepen member relationships.
- Ensure accurate and efficient processing of financial transactions following established policies and procedures.
- Utilize CU*Answers experience to enhance job performance (CU*Answers experience is a plus).
Qualifications:
- Previous experience in a customer service or financial institution role preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work effectively in a team-oriented environment.
- Familiarity with CU*Answers is a plus.
Schedule:
This is a part-time position. The specific work schedule will be discussed during the interview process.
GR Consumers Credit Union is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Part-time
Pay: $16.00 - $16.50 per hour
Expected hours: 23 – 26 per week
Benefits:
Experience level:
Schedule:
Work Location: In person
Clear All
0 Teller Manager jobs found in Grand Rapids, MI area