Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
JOB SUMMARY
The role of the Lead Teller is to perform the duties of a Teller, and oversee daily teller functions and scheduling while ensuring that all branch operations are effective and compliance requirements are met. The Lead Teller will lead by example and serve as a role model in the branch in all facets of the teller role by promoting a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. The Lead Teller is also the primary point of contact for issues and complex or escalated customer service needs. An effective Lead Teller is expected to lead the team in service, hospitality, sales, and operational excellence.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPETENCIES
WORKING CONDITIONS
1. Length of the working day is unpredictable. Longer work hours may be necessary.
2. Required to stand for long periods when providing customer service.
3. Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize risk.
Requirements
REQUIREMENTS AND QUALIFICATIONS
1. A high school diploma or equivalent.
2. Prior leadership experience required.
3. Two-three years prior teller experience.
At FNB our goal is to be a diverse workforce that is representative of the communities that we serve. All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are a VEVRAA federal contractor.
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