Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Eastman Credit Union is now hiring Full Time Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service.
These standards include : excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7 : 15 a.
m. to 6 : 00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address i.
e. Kingsport, Johnson City, North (Bristol / Blountville / Abingdon / Piney Flats), West (Greeneville / Mt. Carmel, Rogersville / Gate City & Duffield), and Texas .
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch / meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
Required Skills
Required Experience
High school diploma or general education degree (GED); one to three years related, professional experience and / or training;
equivalent combination of education and experience.
Tips for applying :
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions.
Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application.
Please check your Spam Folder, as many of our emails go there.
Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Last updated : 2024-04-23
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