Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as a Bank Teller. As a Bank Teller, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of banking transactions. This is an excellent opportunity for someone who is interested in the banking industry and wants to develop their skills in a professional setting.
Responsibilities:
- Assist customers with various banking transactions, including deposits, withdrawals, and account inquiries
- Perform debits and credits to customer accounts
- Maintain customer relationship management by providing personalized assistance and addressing inquiries or concerns
- Handle cash transactions accurately, including counting, verifying, and balancing cash drawers
- Manage cash flow by monitoring and replenishing ATMs as needed
- Provide exceptional customer service by resolving issues or complaints in a timely and professional manner
Qualifications:
- High school diploma or equivalent required; additional education in finance or related field is a plus
- Previous experience in banking or customer service is preferred but not required
- Strong mathematical skills
- Excellent attention to detail and accuracy in handling financial transactions
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong communication skills with the ability to interact professionally with customers and colleagues
- Proficiency in using computer systems and banking software
We offer competitive compensation packages along with opportunities for career growth and development within the banking industry.
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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