Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Knowledge, Skills and Abilities
Education and/or Experience
High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Other Qualifications
Floater Teller - must be able to travel to any branch location to cover periods of absence or peak business periods. Must be able to work Saturday rotation schedule and must be able and available to work the opening and/or the closing schedule.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to count currency and coins; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, bend and/or crouch. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus and view a computer screen throughout the shift.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
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