Teller Manager jobs in New York, NY

Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Teller Manager jobs

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Teller Manager - Bronx-Parkchester
  • TD Bank, N.A.
  • Bronx, NY FULL_TIME
  • Work Location: Bronx, New York Hours: 40 Pay Details: $25.50 - $36.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. Depth & Scope: Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety Engages Customers, assesses needs, responds by providing service(s) or guidance Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term Coaches Teller team on financial transactions, customer experience, effective referral opportunities Plans, organizes and coordinates the activities for own area and resolves operational issues Manages team requiring workforce to decision on acceptable level of risk – specifically low risk potential (loss/reputational) transactions and/or requests Provides decision making authority of issues managed generally limited to non-standard issues or exceptions Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required Leads by example and coaches Teller team on achieving individual performance metrics Partners with Store Leadership to achieve both store and individual performance metrics Ensures accurate use of all equipment by staff Education & Experience: Undergraduate degree preferred and/or 2 years of relevant experience Excellent organization, interpersonal and communication skills Sound judgment in decision making and problem solving Demonstrated knowledge of Banking Compliance Regulations Retail Banking experience strongly preferred*** Customer Accountabilities: Shared accountability with Store Leaders for Lobby Leadership Acts as a contributor in achieving an overall Legendary Customer experience in the Store Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met Supports and coaches frontline colleagues on effective customer complaint resolution Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives Leads and coaches frontline team on advice giving strategies and overall product and services acumen Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs Ownership/oversight of simple to complex daily Store administrative duties Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: Manages the service team promoting a positive customer and colleague experience Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors May assist Regional Operational Officers in audits and various operational reviews Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) Manages colleagues in compliance of all policies, procedures and guidelines Supports, mentors and coaches team members in their professional development Creates and fosters a cohesive team and promotes a strong colleague experience Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Onboards team members to ensure a positive experience and proficiency in role Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. US Labor & Employment | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
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Entry Level - Financial Services
  • Mid-Large Asset Manager
  • New York, NY FULL_TIME
  • Entry Level Institutional Service / Sales Analyst Premier/ Boutique Asset Manager seeks an Entry Level Institutional Service / Sales Client Analyst (s) that will be responsible for providing investmen...
  • 1 Month Ago
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Administrative Assistant and Office Manager
  • NYC Based Construction Manager and GC
  • New York, NY FULL_TIME
  • We are a growing general contracting company representing both tenants and landlords across the continental US. We are based out of Long Island City Queens, NY. This position requires applicants who a...
  • 13 Days Ago
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General Manager for Marriott Branded Hotel in Downtown Brooklyn
  • Owner/ Manager Investor of Real Estate
  • Brooklyn, NY FULL_TIME
  • General Manager for Marriott flagged Brooklyn hotel- MUST HAVE MARRIOTT EXPERIENCE. Salary review in 120 days and then again in 120 days - MUST HAVE SHOWN LONG TERM ASSIGNMENTS AND JOB LONGEVITY . Cus...
  • 19 Days Ago
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Case Manager, Promise Academy, Social Work Department
  • Case Manager, Social Work Department
  • New York, NY FULL_TIME
  • Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Social Worker to join the Social S...
  • 1 Month Ago
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Teller
  • Citibank, N.A.
  • Scarsdale, NY FULL_TIME
  • The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordin...
  • Just Posted
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0 Teller Manager jobs found in New York, NY area

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Personal Banker- Ozone Park, NY
  • Valley Bank
  • New York, NY
  • Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sales and service ...
  • 4/25/2024 12:00:00 AM
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Personal Banker- Regional
  • Valley Bank
  • New York, NY
  • Rego Park, NY Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sale...
  • 4/25/2024 12:00:00 AM
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Personal Banker- Ozone Park, NY
  • Valley Bank
  • New York, NY
  • Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sales and service ...
  • 4/25/2024 12:00:00 AM
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Personal Banker - Regional- Rego Park
  • Valley National Bank
  • Rego Park, NY
  • Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sales and service ...
  • 4/24/2024 12:00:00 AM
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Personal Banker SAFE Act - Rockefeller Plaza Branch - On Site
  • Citigroup
  • New York, NY
  • The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, produc...
  • 4/23/2024 12:00:00 AM
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Personal Banker- Regional
  • Valley Bank
  • New York, NY
  • Rego Park, NY Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sale...
  • 4/23/2024 12:00:00 AM
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AT, Assistant Branch Manager
  • Apple Bank
  • New York, NY
  • **AT, Assistant Branch Manager** Location **Long Island, NY - Westbury** Job Code **2810** # of openings **1** **AT, Ass...
  • 4/23/2024 12:00:00 AM
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Personal Banker SAFE Act - 200 Park Avenue Branch - On-Site
  • Citigroup
  • New York, NY
  • The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, produc...
  • 4/21/2024 12:00:00 AM
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About New York, New York

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Teller Manager jobs
$50,819 to $62,840
New York, New York area prices
were up 1.6% from a year ago
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What does a Teller Manager do?

Teller Manager in Pensacola, FL
Financial managers also do tasks that are specific to their organization or industry.
December 25, 2019
Teller Manager in Lake Charles, LA
Teller Supervisors, also referred to as Teller Managers or Head Tellers, supervise the tellers who work at the bank.
January 25, 2020
Teller Manager in Rapid City, SD
Bank teller supervisors have one of the most important jobs in a financial institution.
January 05, 2020