Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Provides positive and proactive delivery of all products and services offered at the lobby and drive through teller windows.
Duties and Responsibilities
Requirements
Required: Six months direct experience in customer service and cash handling. Ability to relate to customers in a courteous and professional manner. Ability to learn new skills. Ability to maintain confidential information. Ability to produce accurate results. Ability to lift up to 20 lbs. Ability to stand on your feet for long periods of time. Must be able to maintain personal finances responsibly. Exhibits emotional maturity/common sense.
Desirable: 1 year cash handling experience. Knowledge of computer software, including Microsoft Office Suite. Ability to work in a fast paced environment.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
EEO
Member FDIC
0 Teller Manager jobs found in Omaha, NE area