Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Builds positive relationships with members and team members through daily delivery of exceptional customer service. Receives and disburses funds, maintains member accounts, transactions and cash security with accuracy and professionalism while following appropriate regulations and procedures.
Requirements
Strong desire to help customers build and maintain financial stability, to connect with community and team members, to learn and grow in a professional field and contribute to the long-term success of the organization.
Thorough understanding of and desire to provide excellent customer service. Professional verbal and written communication. Excellent math skills. Trustworthiness and the ability to act with integrity.
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