Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Part Time Teller, Atwood Ave., Cranston, RICountry : United States of America
Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
Sells targeted products / services as part of client-initiated interactions. Responsible for maintaining operational integrity.
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Adheres to safe deposit box procedures / operations and guidelines.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions.
Provides legendary Customer Service in addition to recognizing referral opportunities.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education :
High School Diploma or equivalent (Required)
Work Experience :
Skills and Abilities :
Superior customer service skills.
General Math skills.
Detail oriented with the ability to function in a fast-paced and changing environment.
Excellent communication skills with ability to be concise, clear, and consistent manner.
Ability to effectively ask questions and identify needs to enhance the customer relationship.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.
This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Last updated : 2024-04-23
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