Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned.
PRINCIPLE ACCOUNTABILITIES
Provide high quality customer service within the branch, including:
o Cash checks according to bank policies and procedures
o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
o Accept payments for various types of loans.
o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
o Close checking and savings accounts.
o Process night deposits; mail receipts and records.
o Resolve customer’s problems with scope of authority.
o Sell cashier’s checks.
o Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.
2. Contribute to overall banking center operations
o Balance cash and daily transactions and ATM.
o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc...
o Verify check orders.
o Prepare change order.
o Assist with opening and closing banking center.
Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.
Adhere to the policies and procedures in Teller Manual.
Attend and/or complete applicable and required training sessions.
EDUCATION, EXPERIENCE, SKILLS:
Education- High school diploma or equivalent (GED)
Experience- Three (3) months of cash handling, sales or related experience.
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