Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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POSITION PROFILE
Accountable for daily operations of medium to large team that may multiple sites. Ensures contract compliance of contracted services including: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience, and Certifications)
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
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0 Teller Manager jobs found in Winston Salem, NC area