Territory Manager jobs in Benton Harbor, MI

Position Summary: The Shelter Coordinator will ensure the smooth functioning of the overnight shelter by scheduling and supervising shelter staff, managing shelter clients, and providing on-call support for unforeseen circumstances.

Essential Responsibilities:

• Schedule and supervise shelter staff
• Maintain records and statistics for shelter
• Provide case management for shelter clients
• Work with supervisor to ensure proper reporting to funding agencies
• Work with partner agencies, volunteers and staff to ensure quality service and a safe environment for clients
• Represent The Salvation Army at community activities, events and training
• Fill in, or find alternatives, for staff that may not be available (including overnight shifts)
• Arrange transportation for clients needing medical care
• Facilitate referrals to area social service agencies
• Use de-escalation techniques as needed
• Support clients to maintain stable housing
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• College degree in a related field (preferred)
• Experience working with low income or homeless individuals
• One year supervisory experience required

Skills, Knowledge & Abilities:

• Maintain client confidentiality
• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
• Medical
• Dental
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts

• Paid Time Off which includes:
• Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.
• Up to (4) earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
• The accrual rate is based upon years of service and approved hours worked.
• You will receive up to 2 personal days and 2 floating holidays per year based on date of hire.
• Birthday off with pay.
• Paid holidays are effective immediately.