Territory Manager jobs in Santa Ana, CA

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:

The Site Manager has primary responsibility for all Programming and Operational aspects of the Anaheim Emergency Shelter (AES). The Site Manager is responsible for ensuring the facility is adequately staffed to ensure safe and efficient daily operations, and oversees administration, resident concerns, event planning and employee relations. In addition, they are responsible for establishing/maintaining productive relationships with external agencies and other TSA locations.

Essential Functions:

• Drive the successful operation of a shelter environment that is safe for clients, staff, and visitors, as well as conducive to the effective provision of service resulting in the transition of AES residents to permanent housing, sobriety, and/or employment.
• Provide administrative oversight of the Program and Operations teams. Conduct regular check-ins with Facilities and KettleCare Food Service departments.
• Coordinate with Supervisors/Leads to ensure appropriate staff coverage for all shifts.
• Oversee (including by delegation), all special events for residents/staff, including holiday events.
• Address facilities cleanliness (including dorms, parking lots and outdoor spaces), maintenance (including vehicles and shuttles) and miscellaneous site issues with Facilities Site Supervisor to ensure prompt resolution.
• Lead by example in establishing and maintaining effective communications and appropriate boundaries with co-workers, subordinates, shelter residents, volunteers, and guests.
• Conduct monthly one-on-one sessions with subordinate Supervisors/Leads to support professional development, effective service provision, and establish, achieve, and monitor departmental goals.
• Serve as key point person for all AES policies and procedures, including developing, updating, and maintaining all related forms and policies.
• Ensure appropriate review and resolution of all incident reports and client grievances.
• Facilitate, design, and conduct In-Service training sessions for program and operations staff as needed.
• Support weekly/monthly department staff/leadership meetings and check-ins.
• Effectively employ all TSA management and disciplinary procedures; ensure teams can effectively discuss, administer, and document performance concerns.
• Represent TSA/AES at internal and external functions as needed. Develop and maintain collaborative partnerships with agencies, OC Coordination, and City officials.
• Ensure coverage of subordinate management staff during their absences, including Program and Operations Supervisors.

Working Conditions:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility, incumbent must be able to work outdoors, be around animals and feel comfortable walking outdoors on potentially uneven surfaces.

Minimum Qualifications:

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
• Bachelor's degree in Social Sciences, Business, or a related field required, Master's degree preferred.
• Minimum 3-5 years experience working in a senior management capacity supervising 10 or more individuals.
• 1 year experience with HMIS (preferred).
• 2 years experience overseeing large 24/7 residential facilities preferred (100 resident minimum)
• Knowledge of the workings of non-profits, preferably in a residential and/or homeless services setting
• Initiative, adaptability, and responsibility to work with minimal oversight.
• Ability to interact with others professionally.
• Knowledge of budgets and financial responsibility for contract reporting.
• Must possess the ability to meet deadlines, handle figures, and work with attention to detail.

Skills, Knowledge & Abilities:

• Current driver's license and clean MVR record (Driving Required)
• If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint
• 2 years of experience dealing with vendors, including negotiating and managing contracts, preferred
• Very strong verbal and written communication skills, with exceptional grammar and spelling skills
• Ability to develop and conduct in-service training events
• Experience with Federal, State and County codes and regulations involving residential facilities.
• Ability to read, interpret, and draft documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals.
• Ability to write routine reports and correspondence, and speak effectively before groups of clients, staff, and collaborative partner.
• Ability to investigate, document, draw valid conclusions, and determine appropriate follow-up steps for problems that may arise.