Test Pilot Manager jobs in Springfield, MA

The Assistant General Manager provides vital support to the General Manager for the operations and marketing functions of the Travel Store. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the store’s profitability by building and maintaining a strong loyal customer base while adhering to company policies.

Duties and Responsibilities

• Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
• Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
• With the assistance of the General Manager, recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts customers as appropriate
• Assumes duties of any hourly associate position as necessary
• Assume a leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets within the store
• Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
• Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate.