Ticket Manager (Sports Event) - Higher Ed. supervises event ticketing operations of athletic events. Provides services to event sponsors including: coordinating and overseeing the mailing of ticket information, the managing of money and tickets, and the preparing of audit statements. Being a Ticket Manager (Sports Event) - Higher Ed. hires and trains personnel. Prepares audit statements. Additionally, Ticket Manager (Sports Event) - Higher Ed. requires a bachelor's degree of business or related field. Typically reports to the head of a unit/department. The Ticket Manager (Sports Event) - Higher Ed. manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Ticket Manager (Sports Event) - Higher Ed. typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job Title: Manager, Ticket Operations
Department: Ticket Operations
Business Unit: KSE
Location: Denver, Colorado
Reports To: Director, Ticket Operations
Employment Type: Full Time– Salaried– Exempt
Supervisor Position: Yes
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The Manager of Ticket Operations is responsible for the day-to-day ticket operations for all aspects of premium ticket sales and Ticket Operations management at all Kroenke Sports & Entertainment (“KSE”) venues located in Denver, Colorado including Ball Arena, Dick’s Sporting Goods Park, and Paramount Theatre. The position is responsible for developing and executing a tactical ticket implementation plan to achieve select revenue goals. They will also be charged with developing and maintaining strategic relationships with all internal and external stakeholders. The select individual will ensure operational efficiencies are met, will challenge the process of creative thinking for revenue growth and provide strategic positioning to reach the highest levels of service. This position will work alongside the Director of Ticket Operations to assist with oversight of all Ticket Operations personnel and duties.
Essential Duties/Responsibilities:
Additional Duties:
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
Qualifications
Competencies/Knowledge, Skills & Abilities
Compensation
Benefits Include
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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