Ticket Manager (Sports Event) - Higher Ed. jobs in Des Moines, IA

Who are the Iowa Wild? We are the top affiliate of the Minnesota Wild of the National Hockey League. Our mission every day is to provide the State of Iowa with an affordable, exciting, and family-oriented entertainment option with a focus on strengthening our community and growing the sport of hockey in Iowa.
We do this through a commitment to serving our organization, serving one another, our fans and guests, and our community. We create moments that turn into memories. If this sounds like something you’re interested in, keep reading!

Our Sales team invites our community to create amazing memories. We are an award-winning organization with experienced staff. We are well-known in the field for our sales and marketing efforts and other teams come to us for the advice!  We have some of the best in the biz that you can learn and grow from. 

As our Director, of Ticket Sales, YOU:  

• Lead and manage the ticket sales team to reach and exceed daily, weekly, monthly individual and overall ticket revenue goals through sales of full season tickets, partial season tickets, group tickets, and flex tickets.
• Direct the Group Sales Manager in developing, executing, and leading the group sales campaign and achieving the group sales goal.
• Direct the Wild 365 Service/Sales Manager in developing, executing, and leading the season ticket sales, service campaigns, and Wild 365 events.
• Oversee Flex and specialty ticket campaigns and come up with creative ways to introduce new fans to hockey.
• Provide accurate and detailed sales reports to the executive management team.
• Update, maintain, and advance the usage of the current CRM.
• Work alongside the Sr. Director of ticket Operations to execute all ticket-related orders, ticket package creation, and all other ticket processes.
• Direct, motivate, inspire, and coach the sales team to achieve individual and team goals.  Provide guidance and feedback to individual sales methods.
• Oversee and drive volume of various sales tactics (outbound phone calls, face-to-face appointments, email, etc.) and reporting of sales results for the entire sales department.
• Foster a positive workplace environment and develop an agile sales culture within the department.
• Lead staff to ensure service level and standards exceed fan expectations.
• Develop and maintain strong working relationships with all departments to help facilitate annual sales goals.
• Partner with the marketing and sponsorship departments to create a positive organizational culture and allow for creative campaigns and ideas.

YOU ARE A:

• Day-Maker. Our team and business run on relationships. Commitment, professionalism, and reliability are at the heart of building strong bonds across all our partnerships. But that’s not enough. You act not only as a leader, but a team member. You shine light on the things you see, help employees navigate murky waters and provide candid (caring deeply, communicating directly) feedback to help every employee become the best version of themselves.
• Committed Team Player. The days are long, the years are short, is how the saying goes and our work here is no exception. We do what it takes to get the job done and more often than not, we do even more than what it takes. We strive to go above and beyond, exceeding all expectations and we thrive in an environment that requires us to step up and step out of our comfort zone for the sake of bringing joy to someone else’s life.
• Focused Executor. We believe big ideas reap even bigger rewards when managed effectively. Everything we do touches people, so flawless execution is non-negotiable. Our work can be fast-paced, and it can be easy to lose sight of the details, but that’s where the magic is at. With ruthless prioritization, we focus on getting things done quickly and flawlessly. Of course, we’re not perfect, so when mistakes are made, we step up, take responsibility and issue meaningful apologies when we’re wrong.
• Servant Leader. At the Wild, everything we do is grounded in serving. We serve our organization, each other, our fans, and our community. Leadership is not a rank, it’s not about being in charge; it’s about taking care of those in our charge. We inspire those around us to dream more, learn more, do more and become more.

THE IOWA WILD WILL:

• Listen to you. We need your thoughts, ideas, and passion to help make this the best team in sports. You talk, we’ll listen.
• Treat you like an adult. We will trust you to get the work done in a way that makes sense for you. We measure output, not desk time.
• Challenge you. We promise you'll be surrounded by people equally committed to the Minnesota Wild. You won’t find more passionate people all focused on creating a Greater State of Hockey. Go Wild!
• Commit to Diversity, Equity & Inclusion. We drive social change and foster inclusivity by providing a safe, positive, and welcoming environment for you, all community members, and employees regardless of race, ethnicity, gender identity, background, or experience. 

THE FINE PRINT:

• 5 years' sales experience and 3 years of management (sales preferred) experience required. 
• Experience managing/leading a team of sales staff required. 
• Proficient computer skills are required; experience with Paciolan and Salesforce technology strongly preferred. 
• Proven ability to make sales quotas, meet with sales leads, and close sales.  
• Ability to work traditional business hours in addition to nights, weekends, and holidays as needed for games and events.  
• Work is primarily sedentary in nature.  Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• In accordance with the ADA this role requires (normal work functions and does not require) stated physical duties.
• Should an accommodation be requested Iowa Wild will evaluate the request and provide reasonable accommodation under the accordance with the ADA. 
• Applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.