Ticket Manager (Sports Event) - Higher Ed. jobs in Gary, IN

The Allure On The Lake is a stunning Wedding and Event venue located on a beautiful lake, with expansive windows and breathtaking views, versatile indoor-outdoor space, a private island ceremony site sure to dazzle all guests. Completely rebuilt in 2021, Chesterton’s "Allure On The Lake" features incredible versatility to host Wedding and Ceremony events, Corporate events, and Special Celebrations- large and small events of all kinds!

The Allure Event Center in Chesterton, IN is looking for an "experienced" Operations Manager, with at least three (3) years working experience to join our 20-25 person strong team. We are located on 526 Indian Boundary Rd, Chesterton, IN.

Operations Manager position is required to manage all venue operations and events.

Preferred experience in the Hospitality or related industry.

Our ideal candidate is self-driven, ambitious, friendly, hard-working and engaged.

Compensation package is commensurate with experience, skills and performance, allowing for growth and long-term career opportunity.

Qualifications:

• Experience working as a manager, minimum 3 years experience
• Must have strong computer skills with experience in Microsoft Excel & Word, and electronic cloud-based files and email organization. Other computer software will include CRM-Customer relationship and Event planning software.  
• Ability to listen and communicate effectively
• Strong customer service skills with a proactive approach
• High attention to detail with exceptional organizational skills
• Strong time-management skills; ability to multi-task, and prioritize
• Ability to problem solve in a positive and effective manner

Management Administration Responsibilities:

• Required to coordinate and manage events, staff team, scheduling, food and liquor inventories, back kitchen staff.
• Report directly to Owner and Accounting Department
• Ensure all business operation and event records are accurate, complete and well organized, in accordance with the company policies
• Hold team accountable for their performance; provide coaching and counseling as needed
• Delegate tasks and projects and provide follow-up action
• Ensure business quality standards are met
• Develop and implement best practices to maximize team efficiency
• Ensure "The Allure" is accurately represented while maximizing guest satisfaction and profitability with each client event and interaction
• Maintain accurate knowledge and compliance of "The Allure’s" policies and services

Management Operations Responsibilities:

• Pursue new and incoming wedding leads, inquiries, and sales for our venues.
• Ensure excellent client communication through email, phone calls, online meetings and in person conversations.
• Schedule and host venue tours, explain contract package options, upsell a-la-carte items and oversee the signing of event contracts.
• Ensure accurate electronic and paper documentation event details and billing.
• Assist our clients through the entire planning process of all the details of their beautiful event. This includes, but not limited to, menu selections, banquet room design and organizing event agendas, ordering linens, centerpieces, etc.
• Assist in the setting of the ceremony room and banquet hall for events. This includes floor plans, table linens, dishware, centerpieces, etc.
• Work with all servers, bartenders and kitchen staff to ensure events are executed as planned.
• Assist in the planning and execution of "Venue Tastings" for clients (which provides a selection of menu items).
• Schedule and conduct wedding rehearsals.
• Provide on-site management of assigned events. Serve as the Allure’s representative for all events.   
• Coordinating and communicating event details to external vendors and other relevant parties.

Expectations

• Timely response to wedding leads and client questions (at least within 24 hours, ideally 1-2 hours).
• Encourage and promote event sales opportunities for increased profitability.
• Meet all established deadlines.
• Uphold a high standard of honesty, work ethic, accountability and professionalism.
• Encourage and maintain a positive working environment
• Support team members with any and all job duties/responsibilities as needed.
• Be available at times to assist team members outside of regularly scheduled hours if needed.
• Be willing to assist in any business operations tasks when needed.
• Be professional and accountable in all interactions with clients, client family members, external vendors and team members.

Duties ·      

. Provide on-site management of assigned events. Serve as the Allure’s representative, providing direction and effective execution of all events.

 ·       Work with the Client/Clients beginning with initial contact through execution of the event, be onsite at the property for rehearsals, ceremonies, weddings, and related activities.

·       Develops and maintains strong client relationship by being proactive and responsive to the client’s needs during the wedding planning and event delivery process.

 ·       Coordinates and clearly communicates with all The Allure’s staff and Management to ensure all necessary details and details are implemented.

 ·       Manage new and incoming wedding leads, inquiries, and sales for the venue.

 ·       Convert prospective clients into committed customers through on-site visits/meetings, property tours and proactive communication.

·       Creating/Issuing/executing contracts, agreements and accurate billing invoices

·       Coordinating and communicating all details leading up to and delivery of the event coordinating, confirming, and communicating all details regarding outside vendors to relevant parties

·       Implement and coordinate post-event follow-up (obtaining reviews of the event, maintains customer/client relationship encouraging referrals through Thank You, anniversary, and/or holiday notes)

·      Be open and available to “on-call” duties during the peak wedding season if needed.

. Work with our Marketing and Social Media Representative to increase and maintain a strong social media presence and contribute to our Wedding bookings.

We appreciate your interest in this exciting and fast-paced "wedding event" industry here at "The Allure on the Lake", and we look forward to receiving your application.

Thank you.