Ticket Manager (Sports Event) - Higher Ed. jobs in Lawrence, MA

Celebrate Life, the Southworth Way

The Company:Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our family company roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity: The Event Manager is critical to the Club’s overall success and collaborates with all departments. This role works closely with the Event Sales Director, General Manager, Food & Beverage Director, Executive and Banquet Chefs. The Event Manager will primarily be responsible for day of coordination for all private events as well as assisting the Club in maintaining superb dining and beverage experiences for all members and their guests. This position requires knowledge of event coordination and food and beverage in addition to strong organizational and communication skills. This full-time position reports to the Event Sales Director. This position is a highly visible, hands-on manager, expected to engage with members and guests, while leading a service team to fully execute events.

Duties and Functions:

• Coordinate weddings, social events and golf outings with food & beverage team as well as golf team when necessary.
• Responsible for training and scheduling for events.
• Collaborate with the Event Sales Director to ensure day of details are executed flawlessly, floor plans and pre-meal sheets are properly outlined and communicated to banquet staff.
• Manages servers and bartenders.
• Requires cash handling for cash bars and collecting final payment day of event.
• Conduct pre-shift meetings prior to events to relay information pertinent to the day’s activities, indicated on the Banquet Event Order.
• Greet members and guests in a pleasant manner, making them feel welcome and at ease.
• Assume responsibility as the manager on duty during all private events, ensuring food and service standards are maintained.
• Handle any problems that might arise both professionally and courteously.
• Ensure employees wear uniforms, name badges and that uniforms are kept in proper condition.
• Ensure that the service staff provides immediate and proper attention to the member and/or guest.
• Ensure the cleanliness and proper set up of Ballroom, meeting, and dining room and check maintenance of all equipment in these areas.
• Conduct inventories for events with the assistance of servers and bartender.
• Assure that public areas such as entrances, halls, and coat room remain clean and organized.
• Manages set-up crew and servers to ensure proper set up and breakdown of banquet tables, head tables, display tables, theme decorations and other equipment, as requested per client.
• Ensure closing duties including counting cash, closing POS, ensuring building is back in show condition, and locking up are completed.
• Operate within all guidelines, policies, standards and constraints as established by Renaissance.
• Participate in the continuous cleaning and upkeep of the food and beverage areas.

Qualifications Standards: The ideal candidate will possess:

• Bachelor's degree in Hospitality Management, Event Planning, or a related field (or equivalent experience).
• Proven experience in catering and event management, preferably within a country club or upscale hospitality setting.
• Strong leadership and team management skills.
• Exceptional organizational and project management abilities.
• Excellent communication and interpersonal skills for client interactions.
• Creativity and an eye for detail in event design and presentation.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work evenings, weekends, and holidays as required by the event schedule.
• Certification in event planning or hospitality management is a plus.
• Ability to lift up to 50 pounds
• TIPS certification and Crowd Control preferred.

If you are a results-oriented, highly motivated individual with a passion for creating unforgettable experiences, we invite you to apply for the Event Manager position. Join our team and take your career to the next level in a vibrant and upscale environment. Your expertise will help us continue to set the standard for exceptional catering and events in our community. Come be a part of our dedicated team committed to delivering excellence.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.