Ticket Manager (Sports Event) - Higher Ed. jobs in Louisville, KY

Ticket Manager (Sports Event) - Higher Ed. supervises event ticketing operations of athletic events. Provides services to event sponsors including: coordinating and overseeing the mailing of ticket information, the managing of money and tickets, and the preparing of audit statements. Being a Ticket Manager (Sports Event) - Higher Ed. hires and trains personnel. Prepares audit statements. Additionally, Ticket Manager (Sports Event) - Higher Ed. requires a bachelor's degree of business or related field. Typically reports to the head of a unit/department. The Ticket Manager (Sports Event) - Higher Ed. manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Ticket Manager (Sports Event) - Higher Ed. typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Ticket Fulfillment & Credential Manager
  • Churchill Downs Race Track - Louisville, KY
  • Louisville, KY FULL_TIME
  • POSITION SUMMARY:
    Oversee the day to day operations, ticket management, and primary point of contact role for ticket fulfillment & credentialing for most if not all items at Churchill Downs Racetrack.  This manager will also hire and supervise seasonal, part time, and full time fulfillment staff members to ensure tickets, passes, credentials, and materials are received, printed, and distributed in a consistent, timely, orderly fashion.  As a team member of the Ticket Operations department, the Fulfillment & Credential Manager will assist the team with administering the venue’s manifest, inventory management, capacities, and reporting. 

    DUTIES AND RESPONSIBILITES:

    Fulfillment

    • Supervise & manage daily fulfillment operations of any tickets, passes, cards, and credentials.
    • Oversee all aspects of fulfillment with ticket printing (in house and third party vendor), bundling and stuffing of inserts and packaging, shipping, customer resolution, payments qualified for shipping, employee and department ticket pick up, secondary credentials (such as stickers or wristbands) and day of race resolution.
    • Manage the Oaks & Derby Fulfillment staff in terms of hiring, payroll, reviews, training, and distribution of assignments.
    • Oversee the Ticket Inventory portal and ensure that it accurately reflects inventory that has been printed, packaged, shipped, and/or picked up.
    • Work with Ticket Operations Managers (TOMs) to identify & create necessary policies & reporting regarding any items that need shipped, distributed, and/or printed.
    • Ensure the fulfillment team and third party vendor is on schedule to meet all printing and shipping deadlines as well as assisting to proof items provided by third party vendors.
    • Create, manage, and distribute daily, weekly, and monthly reporting for the Fulfillment team as well as reporting to track fulfillment progress and productivity.
    • Assist TOMs with venue manifest management for reserved, dining, suites, and general admission.
    • Verify that the correct inventory holds are in place for items that may or may not be printed physically.
    • Work with TOMs and other departments on the ticket template and print design of any commemorative stock, lanyards, cards, wristbands, RFID items, parking passes.
    • Assist TOMs regarding any ‘digital fulfillment’. Specifically, Account Manager/mobile ticket management items (mobile templates, availability times for ticket forwarding, viewing barcodes).

    Credentials

    • Organize and ensure that necessary credentials for customers and employees are being accounted for.
    • Oversee any special employee ticket requests, including any potential printing of said tickets. Ensure that any requests fall within the employee ticket policy and identify/report any areas that may need attention.
    • Assist with any mobile ticket templates to verify that all necessary information is easily attainable from the device.
    • Ensure that any credentials are functional with Fortress scanning devices (hand scanners, turnstiles, parking arms, secondary points of entry).
    • For any days that require secondary credentials, assign necessary stickers or wristbands for each applicable space and track usage of used and remaining inventory.
    • Complete audits on actual usage on secondary credentials through reporting of secondary point of entry scans.

    Ticket Operations

    • Resolve customer issues, ensure that legendary customer service is being provided, and look for long-term problem resolutions.
    • Maintain a working knowledge of the various printers necessary for fulfillment of tickets and their required settings and how to test/adjust any issues with them.
    • Become well versed regarding Account Manager and our mobile SDK app in order to assist customers with any mobile ticket/credential issues.
    • Report timely feedback to management regarding service failures and customer concerns.
    • Present an enthusiastic, creative, and helpful demeanor to assist with the development, strategic planning, and execution of the various products in the ticketing system.
    • Demonstrate flexible and efficient time management with the ability to prioritize workload.
    • All other duties as assigned.

    SCHEDULE:

    • Must be willing and able to work non-traditional hours in non-traditional settings, including nights, weekends and holidays.
    • Must be available to work all premium live racing, simulcast days, Derby Week, Kentucky Oaks, and Kentucky Derby dates.
    • There is a varying pre-defined monthly schedule to ensure a Ticket Operations representative is available and on site during the standard work week and simulcast weekends.
    • During non-race meets/simulcast, this position’s work schedule may alternate to ensure management coverage from Wednesday to Sunday.

    EXPECTATIONS:

    • Adhere to CDI/CDRT Policies and Procedures
    • Represent Churchill Downs in a professional manner both inside and outside of the organization
    • Perform duties as workload necessitates
    • Demonstrate flexible and efficient time management and ability to prioritize workload
    • Be respectful to colleagues and function in a team environment

    QUALIFICATION REQUIREMENTS:
    To perform this job successfully, candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

    • Experience with Ticketmaster Hosted Archtics and Fortress preferred
    • Experience with shipping procedures, best practices, and software preferred
    • Creative and enthusiastic with excellent interpersonal skills
    • Available to work race days and special events
    • Possess a willingness to work long hours, evenings, weekends and holidays.
    • People oriented, able to multi-task, be organized, motivated and detail focused
    • Proficiency in Microsoft Office and other related software and open to learning new technologies

    SUPERVISORY RESPONSIBILITIES:
    This job does not have any supervisory responsibilities.

    EDUCATION AND/OR EXPERIENCE:
    Bachelor’s degree (B.A.) from a four-year college, or equivalent combination of education and experience is preferred.

    LANGUAGE SKILLS:
    Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public.  Ability to communicate effectively under pressure and when working under a deadline.

    REASONING ABILITY:
    Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.

    PROBLEM SOLVING REQUIREMENTS:
    When dealing with prospects and clients, employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event.

    MACHINE, TOOLS, EQUIPMENT:
    Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.

    WORKING CONDITIONS:

    • Travel Requirements: Does not require travel outside of Louisville
    • Physical Demands: This position requires the ability to lift up to 10 pounds.
    • Work Environment: The incumbent primarily works in an office environment, however is expected to attend Churchill Downs race days.

    This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.

    The ability to move swiftly throughout the facility and stand for long periods of time is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position.  As the nature of business demands change so, too, may the essential functions of this position.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

  • 13 Days Ago

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Ticket Operations Manager
  • Louisville City FC & Racing Louisville FC
  • Louisville, KY FULL_TIME
  • The Ticket Operations Manager will be responsible for the oversight and management of ticket operations for all Soccer Holdings, LLC entities, including Louisville City FC and Racing Louisville FC hom...
  • 21 Days Ago

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Louisville* Event Contractor - Live Sports Production
  • BallerTV
  • Louisville, KY CONTRACTOR
  • WHO (Event Contractors)If you value:FLEXIBILITY - Events typically take place during the weekends (which may include Thursday or Friday set up days.) As an independent contractor, you set your schedul...
  • 1 Month Ago

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General Manager
  • Dunhams Sports
  • Bowling Green, KY FULL_TIME
  • Overview LOVE TO TALK SPORTS? Dunham’s Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham’s Bait & Tackle. Today we have over 240 stores in over 20 M...
  • 12 Days Ago

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Manager in training
  • Hibbett Sports
  • Bowling Green, KY FULL_TIME
  • 00009 Bowling Green, KYLE 301 Hibbett Retail, Inc. Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is respon...
  • 14 Days Ago

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Manager in training
  • Hibbett Sports
  • Franklin, KY FULL_TIME
  • 00857 Franklin, KYLE 301 Hibbett Retail, Inc. Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible...
  • 14 Days Ago

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0 Ticket Manager (Sports Event) - Higher Ed. jobs found in Louisville, KY area

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Jeffersonville, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • New Albany, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Louisville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Shepherdsville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Shelbyville, KY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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HR Help Desk Agent
  • Tata Consultancy Service Limited
  • Louisville, KY
  • The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the employees,...
  • 3/16/2024 12:00:00 AM

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Valet Parking Attendant - Hotel Distil & Moxy!
  • Hotel Resource
  • Louisville, KY
  • **Other** **Valet Parking Attendant - Hotel Distil & Moxy!** Valet Parking Attendant - Hotel Distil & Moxy! Towne Park L...
  • 3/16/2024 12:00:00 AM

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Valet Attendant - Hotel Distil & Moxy - Downtown Louisville
  • Hotel Resource
  • Louisville, KY
  • **Other** **Valet Attendant - Hotel Distil & Moxy - Downtown Louisville** Valet Attendant - Hotel Distil & Moxy - Downto...
  • 3/15/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ticket Manager (Sports Event) - Higher Ed. jobs
$46,461 to $68,342
Louisville, Kentucky area prices
were up 1.2% from a year ago