Ticket Manager (Sports Event) - Higher Ed. jobs in New Britain, CT

Description

The Event Manager is responsible for ensuring the efficient operation of the banquet event with a focus on organizing the staff and providing exceptional guest service. The Event Manager oversees all aspects of a banquet event including set-up, serving and clean-up following the high standards set forth by Saint Clements Castle & Marina.

Duties & Responsibilities:

•  The Event Manager will supervise, lead, and motivate the event team, which includes Captains, Servers, Bartenders and Set-Up Attendants.
•  Responsible for attending final meetings of Wedding Couples and Wedding Sales Coordinator.
•  Reviewing the Banquet Event Order and ensuring appropriate timely set up of all functions assigned to them while maintaining Saint Clements’ high standard of service.
•  Maintaining high standards of personal appearance and grooming. Enforcing the grooming and uniform standard amongst staff.
•  Greet Bride and Groom upon arrival, make sure bridal suites are clean and set in advance.
•  Direct guests to the ceremony site, coordinate and lead the processional.
•  Makes sure bridal attendant receives direction and is providing drinks and service to bridal party.
•  Coordinates with vendors, bridal party intros, first dance, toasts and cake cutting.
•  Assist with preparing and producing schedules and/or payroll reports on required due dates when assigned by Banquet Manager.
•  Assist as necessary in the set-up, service, and breakdown of banquet events.
•  Communicate with Kitchen regarding counts, and timing of meals.
•  Maintain up to date details on BEO and communicate clearly to staff.
•  Assist with recording inventory of all equipment supplies and ensure we have required quantities for all events.
•  Ensure every bar provides a beverage consumption sheet per event, and all beverages are locked and secured.
•  Make sure every bartender has been trained on set-up, drink recipes, cleaning, and breaking down a bar.
•  Administer pre-shift meetings at the beginning of every event.
•  Received training on all Audio-Visual systems and rooms are set in accordance with client’s needs.
•  All necessary after-function paperwork including function evaluations is filled out and distributed.
•  Maintaining knowledge and adhering to all Saint Clements Castle policies and procedures established by the company, including but not limited to those in the handbook.

Requirements

Qualifications & Requirements:

• Previous banquet supervisor experience preferred.
• High school diploma or equivalent.
• Proficient in Windows operating systems.
• Maintain professionalism and composure in stressful situations.
• Must be effective at handling problems in the workplace.
• Must be organized and able to delegate, assign tasks and communicate the plan for the event.
• Able to work long hours and be available to consistently work weekends and nights.
• Must be able to fulfil the physical demands of the job including extensive, standing, walking, lifting, bending in an indoor and outdoor environment.