Ticket Manager (Sports Event) - Higher Ed. jobs in Paramus, NJ

The Minerals Sports Club is looking for a friendly, upbeat, organized, and responsible individual with a passion for hospitality and customer service and a strong desire to help guests and members.

Responsibilities: 

• Ensure all encounters with guests and staff members are friendly and service-oriented.
• Respond positively and quickly to guests’ concerns and correct potential challenges before they affect guests.
• Ensure all team members are treated with dignity and respect.
• Follows procedures to maintain the safety and security of all team members, guests, and company assets (equipment, supplies).
• Fill in where needed to ensure guest service standards and efficient operations always meet guest expectations in your department.
• Must maintain department record logs.
• Ensure that all equipment is kept clean and in excellent working condition.
• The department is organized through personal inspection, following the department’s preventative maintenance programs, and performing the department checklist walk as directed.
• Ensure all products are received in the correct unit count and condition.
• Ensure the efficient operation of the sports club department, focusing on the resort's excellent service and cleanliness standards.
• Promotes positive guest, employee, and public relations with all.
• Promotes a spirit of teamwork both within the sports club and around the resort.
• Collaborate with other department leaders and the executive team.
• Handle guest issues or concerns promptly.
• Ensure all equipment is kept clean and in excellent working condition through personal inspection, along with following up with the head trainer regarding the preventative maintenance program.
• Participate in the MOD program as scheduled by the General Manager.
• Participate in the detailed property walk program as the General Manager schedules.
• Updates the Crystal Springs website with all current fitness class information.
• Attend the daily standup meeting with the General Manager to review the daily needs of the resort
• Interview, hire, onboard, set up training plans, and follow up on training with each new hire.
• Train, coach, and support team members to ensure their continued success.
• Ensures proper inventory and submits orders for supplies as needed.
• Additional tasks as needed.

Requirements:

• Must speak, read, write, and understand English.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must have a working knowledge of Visual Club Mate, Maestro, Heath, ADP, Procurement Software, and Microsoft Office.
• Maintain regular attendance in compliance with Crystal Springs Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must maintain a professional appearance and attitude at all times.
• American Red Cross: Lifeguard Management Certification (Required)
• Certified Pool and Spa Operator Certification (Preferred)
• Able to handle multiple tasks quickly and efficiently.
• Management experience.
• Several years of experience working in a Fitness Center.
• Must have reliable transportation.
• Must have weekend and holiday availability.

Enjoy Crystal Springs Employee Perks!

• Minerals Sports Club Access
• 30% Dining/Retail Discount
• 30% Spa Discount
• Discounted Stays at the Hotels
• Admission to Events & Festivals
• Complimentary Golf